Bond Street 5 star reviews

Guest rating:

4/4/2013

"un-pretentious luxury within one of the most stylish london locations"

my daughter and I stayed for her birthday, where the staff could not have been more helpful, friendly and accommodating. Our room was beautifully decorated, with modern amenities throughout the bed and bathroom areas. Taxis where made easy to call as there was always a bell boy to hail one for us. On further visits to London, business or pleasure, we would always return to the xxxxx.

Guest rating:

1/4/2013

"the xxxxx mayfair"

Fantastic service from staff from arrival to departure, room a little on the small side but adequate and clean & tidy. Dissapointed to hsve to pay extra for tea/coffe making facilites Excellent location for high end shopping & theatres. A most enjoyable stay many thanks to hotel direct for a great service.

Guest rating:

31/3/2013

"2* room, 5* service"

would not think you were in a 5* hotel in mayfair by the standard of our room, very small room, very unlike the photos, limescale on the shower head, broken hair dryer in the bathroom, bathroom in some much need of tlc. towels not soft and fluffy as one would expect. no tea and coffee facility as stated, however you can request this at an extra cost. there was a major leak on our first morning and were told not to use the toilet or shower. i would not stay there again.

Guest rating:

23/3/2013

"The xxxxx Hotel."

I had high expectations for this hotel ,we had booked an Superior Executive twin room. When we arrived we were greeted by reception most curteously, she went through our booking and explained everything to us. As we did not need the porter take take our luggage up to our room as we were only staying overnight , we procceded to our room . Well what a disappointment, such a small room, the bathroom was tiny. If this is executive superior room I dread to think think what a bog standard room is like.

Guest rating:

28/2/2013

"great hotel, needs to provide free wifi costs nothing!!!!!"

Guest rating:

26/2/2013

"Very clean, bed comfortable, service friendly and nothing seemed to be a problem."

Overall lovely hotel just a couple of negative points. No tea making facilities, TV kept freezing, walls very thin so noisey from next room and bathroom needs up dating to the standard of the rest of the hotel. Breastfast delicious and sevices top rate enjoyed are stay.

Guest rating:

24/2/2013

"No tea facilities, iron or complimentary water"

Receptionist didn`t add a personal touch or offer map of area. For the price, I`d prefer to pay a little extra and stay at at the Mayfair where you will get tea and coffee facilities in your room, iron and ironing board and complimentary water in the room. The bathrooms are small and dated at the xxxxx.

Guest rating:

24/2/2013

"Overpriced, public areas lovely, rooms pretty standard"

Guest rating:

24/2/2013

"Beautiful hotel, fabulous staff!"

We stayed here for our 10th wedding anniversary and my husbands 40th, we were immediately upgraded from queen to king room, the staff were excellent. We were surprised with a beautiful cake with birthday and anniversary cards from the hotel which was so lovely! The polo bar is very nice indeed and the food and breakfast outstanding. Thank you xxxxx for a lovely stay! The beds are extremely comfortable!

Guest rating:

19/2/2013

" Hotel - Park Lane "

Friendly staff, spoitlessly clean room,lovely relaxed breakfast, we would use the hotel again when in London.

Guest rating:

7/2/2013

"Excellent accommodation, very competent, friendly, supportive staff, perfect location "

Again a most enjoyable stay and I will certainly book the hotel again in the future.

Guest rating:

4/2/2013

"Wonderful stay."

Convenient location for shopping. Not far from theatres / restaurants. Most helpful staff. Great breakfast. Would definitely stay again.

Guest rating:

11/1/2013

"-"

We did not get Molton brown products as described in the details

Guest rating:

6/1/2013

"Hotel Room"

The rooms do not have tea and coffee making facilities which was disappointing. Other than that, very comfortable room

Guest rating:

17/12/2012

"Treated us like Royalty"

We were made to feel at home from the moment we got out of the taxi. The room was warm and comfortable. Wish we could afford to stay there more often...

Guest rating:

20/11/2012

"Very comfortable room and beds, staff very attentive, polite and efficient. Will use again."

Guest rating:

19/11/2012

"Fabulous hotel!!"

totally fantastic weekend - the west bury is a brilliant location for shopping, partying and having fun. The polo bar does amazing cocktails with professional yet friendly staff. The hotel room was lovely and spacious and we loved it all.

Guest rating:

30/10/2012

"No kettle in room"

Guest rating:

30/9/2012

"Excellent service but you pay"

Booked a twin room, which was small but comfortable. Breakfast was great (thankfully included) with excellent service. Only gripe was that there were no tea- or coffee-making facilities in the room, and to have it in the lobby cost £5.00 for a 2-cup pot, plus 63p service charge. I do like to have a cup of tea when I wake up, and missed it.

Guest rating:

30/9/2012

"Fabulous hotel! Exemplary personnel! "

Room was fantastic, roomy, clean, quiet! All staff were extrely courteous and made the stay enjoyable. Easy access to all favourite shopping areas! Would recommend highly to friends!!

Guest rating:

29/9/2012

""

Great hotel, made very welcome, although the guy at reception commented, and not quietly that we were booked into the cheapest rooms in the hotel, made me feel that we only booked it as it was cheap.... But over all very good.

Guest rating:

25/9/2012

"Nice hotel but let down by lack of Tea and Coffee making facility in room"

Not ideal to have to order Tea and Coffee from room service and with tea at £5 not cheap either. Otherwise the room was well maintained and comfortable. The hotel is very well situated with easy access to all the usual London sights and shopping areas. Staff polite and helpful.

Guest rating:

24/9/2012

"a little bit tired"

Excellent location, attentive and friendly staff. The room was clean and nicely turned down, but a little tired. The deal we got made it a very good value for money. The Polo bar cocktails were as good as their reputation, and the lack of customers on the night we were there meant we had lots of fun chatting with the friendly staff.

Guest rating:

17/9/2012

"Very nice hotel"

great but no inroom tea/coffee making facilities

Guest rating:

21/8/2012

"Friendly and Accomodating"

The hotel staff were the most friendly and accomodating I have ever experienced. From early check in to late checkout, to a greet and a smile from every staff member we encountered, it was a pleasure all round. Thanks for this.

Guest rating:

18/6/2012

"Excellent overall."

What you would expect from a 5 star hotel. I would like to praise the room service and food. I am not happy with the internet services - nearly non existent, which, in this day and age is appalling. The TV had very limited choice of channels and very limited choice of paid movies. It did spoil the good impression a bit.

Guest rating:

13/6/2012

"Room very cramped and restaurant experience very rushed!"

Room very small despite paying for an upgrade and restaurant booked at 2130 and were trying to get us to settle bill and leave at 2015hrs Very rushed as they wanted to close.

Guest rating:

7/5/2012

"-"

Great location - very expensive to have breakfast in your room!

Guest rating:

2/4/2012

"-"

Room was quite small and walls incredibly thin, also no tea and coffee making disappointing. Central location excellent and good service.

Guest rating:

2/4/2012

"Staff were outstanding, they couldn`t be more attentive and helpful."

This hotel is tucked in off the road in the heart of Bond street shopping area. It has a luxurious feel and it is nice to be greeted by the door men in their traditional top hats. Rooms are nicely done out, beds extremely comfy. Turn down service is a nice touch and towels and toiletries are topped up during this call.

Guest rating:

19/3/2012

"Unfortunately I would`nt class this as a 5 star"

The staff were very pleasant, however, I was really disappointed in the room. It was very small and the bathroom was really old fashioned. The shower water was luke warm and there was not a shower screen but a curtain which I would`nt expect in a five star hotel. The breakfast was OK but nothing special. I would`nt go back as there are nicer hotels in London.

Guest rating:

12/3/2012

"Excellent service, great food and superb cocktails"

This was our second stay in the xxxxx and once again we had a fantastic time. Nothing is too much trouble for the staff and they go out of their way to make sure you enjoy your stay. The tasting menu was excellent and enjoyed by everyone in the party, including the vegetarian and the non drinker. The bar staff are attentive and very pleasant. I like the endless refills of nibbles and the mini cocktails which accompany your chosen drink, this gives everyone a chance to try the cocktail and was very popular with our party. Special mention of the Concierge who produced a tea tray for the two elderly ladies who needed a morning cup of tea, and asked after them every time he saw them. A simple thing but it made them feel very special, and contributed to the overall enjoyment of the weekend. I wholeheartedly recommend this hotel not just for its ambience but also the superb location. We will be staying again soon.

Guest rating:

7/3/2012

""

on arrival had room upgraded at no extra cost. Good facilities but not a lot of hot water!

Guest rating:

5/3/2012

"-"

otel staff very friendly, nothing was a proble. For myself though I found the beds too hard, and the pillows, and the room overnight was very warm. I hate not having any tea making facalities in the room, as, as soon as I wake up I like a cup of tea, this hotel didnt have that facility. Overall though it was an enjoyable stay, but then it should be for the price we paid,

Guest rating:

4/3/2012

"It is probably only just a 5 star hotel"

Location is great and hotel overall is good value for money if you get a deal. However, it is scraping a 5 star rating on my opinion

Guest rating:

26/2/2012

"Upgraded to a larger room on arrival but still very small - can`t believe they charge for wi fi!"

Guest rating:

22/2/2012

"-"

Very relaxing stay the hotel went over and above requirements to ensure we had a pleasant stay would return

Guest rating:

22/2/2012

"Wasn`t in the hotel much, checked in, went out, came back in the early hours, checked out in the mor"

Guest rating:

22/1/2012

"First class all round, wonderful meal in the new A.Williams restaurant "

Superb hotel, only quibble is the tiny size of the basic queen bedrooms.

Guest rating:

3/1/2012

"OK once as a hidden gem but would choose to stay elswhere given the option again."

Noise from above (think it was the Gym) and TV through paper thin walls from nextdoor. Would happily forego Molton Brown toiletries to have a tea and coffee making facilities in the room without extra charge! Come on xxxxx, I know its an American hotel but were in Britain!