Bond Street 5 star reviews

Guest rating:

8/1/2014

"great location, service great, I had to open my own door once, slipped up there!"

Guest rating:

6/1/2014

"Good location, but 5 star?"

Room 339 - stay ok but: 1) hotel insisted that we pay a £100 deposit, on our credit card, when we arrived. Have never had this before at ANY hotel. Hope they pay it back quickly! 2) When we arrived we had to point out that we had pre-paid for breakfast and reception said they would correct their records, but the restaurant still had to check - embarrassing! 3) Had a "make up room" tag on the door, for 4 hours and eventually had to call housekeeping to get the room serviced. 4) On the day we checked out, the shower would not heat up, a lukewarm shower is not good. 5) We could hear people talking in adjoining rooms. Fortunately, not too intrusive, but they were talking normally, so sound proofing needs work. Staff were helpful and attentive and the breakfast was good, but if we stay in this area again, will check out the opposition.

Guest rating:

29/12/2013

"Good service in unexceptional setting"

The staff were generally attentive. The hotel is very well located too. However, even with a free upgrade to King size room, which meant a wider and more comfortable bed, we simply were not blown away by the room. Compared with other options in London, it lacks space and refinement. It is the shower over the bath and en suite the size of a broom cupboard, less than sizeable main room and a lack of high quality furnishings that added to the general feeling of being underwhelmed. The foyer was equally uninteresting- not a fireplace in sight.

Guest rating:

16/11/2013

"-"

Excellent staff. Great location . Great bar . Lovely restaurant . Room adequate but a bit small and a bit ` tired` .Bed hard. Would happily revisit based on keen price paid.

Guest rating:

4/9/2013

"On arrival you are made very welcome."

We had breakfast, quality very good. Air con was running, felt unnecessary for the temperature of the room. Food did not stay hot as a direct result of the air conditioning.

Guest rating:

2/9/2013

"MrHappy"

Absolutely 5 star, first class from arrival to time of leaving. Nothing too much trouble, as pleasant, exceptionally friendly and acommodating staff looked ater our every need. Superb.

Guest rating:

24/8/2013

"-"

A excellent hotel good location for sight seeing,shopping and theatre .Staff friendly a wonderful slice of luxury for a short break. Enjoyed by all the family.

Guest rating:

12/8/2013

"-"

Excellent customer service. However, bathroom was very disappointing - mouldy grouting - expect better for 5 star

Guest rating:

6/8/2013

"Location perfect, service professional and welcoming, room and amenities of a high standard."

Guest rating:

4/8/2013

"A very elegant hotel with lovely rooms"

Unfortunately my stay was cut short by a personal problem and after checking in and going to my room I unfortunately had to leave that same night so did not experience the rest of the hotels amenities

Guest rating:

29/7/2013

"-"

good location for shopping and sight seeing hotel was lovely with welcoming staff ,room was clean and very comfortable just a shame no tea or coffee facilities.

Guest rating:

22/7/2013

"Great hotel, queen room not 5*. "

The hotel location was excellent, as was the lobby. We were allocated a queen room on the 2nd floor. The room itself was extremely tiny. It was located right next to the lift and was very noisy with people passing through. I would advise taking your own hair dryer, the one in the room was dissapointing; more a 2* than 5* luxury. I wouldnt book this hotel if you are looking for a 5* luxury hotel, I would say the rooms were more 3-4*.

Guest rating:

14/7/2013

"No air conditioning "

Guest rating:

14/7/2013

"Superb location for London city centre/shopping/theatres etc"

Superb room-large for London. Hotel staff are very attentive. Breakfast at £26pp is not worth it-eat outside-there are lots of choices in the vicinity, which are far better value

Guest rating:

1/7/2013

"top weekend"

Had a fantastic stay at the hotel, at a reasonable price. Would reccomend this hotel to any body

Guest rating:

1/7/2013

"hi it was a fantastic hotel staff and food was excellant.made my weddining anniversery extra speical"

i will recommend this hotel to friends and family.

Guest rating:

17/6/2013

"Fantastic stay"

Hotel is perfectly located. You are in shopping heaven. Rooms are luxurious very spacious. Beds are so comfortable. And breakfast just ama It`s just the perfect location . In shopping heaven. Staff is just amazing and ready to please. Rooms are luxuriously comfortable. Beds are so comfortable. Breakfast delicious.. Highly recommend

Guest rating:

17/6/2013

"great hotel "

excellent service very helpful staff lovely room piping hot water for a change we have stayed in others at about the same costs and three times the water has been stone cold and that is something you do not forget, will definitely stay with them another time .

Guest rating:

16/6/2013

"wonderful stay"

the hotel is wonderful lovely room thanks to Rose and all the staff, very attentive, and very friendly, it was my wife`s birthday and they brought her a cake and fruit and a card, lovely touch

Guest rating:

9/6/2013

"Nice Hotel "

The room was a good size and the bed way comfortable, there was no tea and coffee facilities in the room and had to pay if you wanted it, unless you have plenty of money you can`t afford to eat there. It is an ideal area for walking to all the shops and places of interest, it`s not too fare to walk to the theatre if you are fit.

Guest rating:

2/6/2013

"Beds hard"

Noisy air con unit leaving awful mark on celing

Guest rating:

30/5/2013

"room looking weary "

Having booked a superior queen room I expected a queen size bed no two singles pushed together the service was what you would expect from a 5 star hotel

Guest rating:

20/5/2013

"All you expect from 5* "

Top class hotel too class service.

Guest rating:

19/5/2013

"Location good but not a 5 star!"

Good location but more like a 4 star than a 5 star. We were given a free upgrade on arrival but the rooms were small and not very sound proof. Finishings a little worn, bedding had a hole in it and the divan sheets had seen better days.

Guest rating:

14/5/2013

"Service great, breakfast average,decor tired, room clean"

Guest rating:

29/4/2013

"-"

Fantastic staff really helpful and attentive, room was a little tired but comfortable,we had a adjoining room and could hear the people next door quite clearly and them us i presume.Not what I was expecting for a 5 star hotel

Guest rating:

28/4/2013

"Location location"

Luxurious hotel in a second to none location. Spacious rooms with all amenities though tea & coffee in room an added extra at reasonable cost. Excellent and varied breakfast. Staff very helpful, professional and friendly. Would certainly recommend.

Guest rating:

22/4/2013

"we were advised to upgrade - but at an extra cost of £ 30 per night!!!"

A 5star hotel does not give complementary newspapers!

Guest rating:

22/4/2013

"The xxxxx. Bond Street."

Very friendly staff throughout. Made to feel welcome. Warm room. A/C not that efficient, although the hotel was generally very warm.

Guest rating:

8/4/2013

"You don`t pay for the room!"

I would have expected much grander room for a 5* in Mayfair - I stayed at a premier inn the night before with a bigger room! However the staff were lovely, the position of rhe hotel - fab, the food at the Alyn Williams resturant was superb and the decor was suitably impressive. Breakfast was ok, but had it not been included in the price I wouldn`t have paid £26 for it! Would stay again if I got a good deal, but wouldn`t pay the hotel prices as not worth £600 for the room/breakfast we had. Oh and no mini bar prices so can`t say if that was overpriced or not but I assumed no price meant very pricey.

Guest rating:

4/4/2013

"un-pretentious luxury within one of the most stylish london locations"

my daughter and I stayed for her birthday, where the staff could not have been more helpful, friendly and accommodating. Our room was beautifully decorated, with modern amenities throughout the bed and bathroom areas. Taxis where made easy to call as there was always a bell boy to hail one for us. On further visits to London, business or pleasure, we would always return to the xxxxx.

Guest rating:

1/4/2013

"the xxxxx mayfair"

Fantastic service from staff from arrival to departure, room a little on the small side but adequate and clean & tidy. Dissapointed to hsve to pay extra for tea/coffe making facilites Excellent location for high end shopping & theatres. A most enjoyable stay many thanks to hotel direct for a great service.

Guest rating:

31/3/2013

"2* room, 5* service"

would not think you were in a 5* hotel in mayfair by the standard of our room, very small room, very unlike the photos, limescale on the shower head, broken hair dryer in the bathroom, bathroom in some much need of tlc. towels not soft and fluffy as one would expect. no tea and coffee facility as stated, however you can request this at an extra cost. there was a major leak on our first morning and were told not to use the toilet or shower. i would not stay there again.

Guest rating:

23/3/2013

"The xxxxx Hotel."

I had high expectations for this hotel ,we had booked an Superior Executive twin room. When we arrived we were greeted by reception most curteously, she went through our booking and explained everything to us. As we did not need the porter take take our luggage up to our room as we were only staying overnight , we procceded to our room . Well what a disappointment, such a small room, the bathroom was tiny. If this is executive superior room I dread to think think what a bog standard room is like.

Guest rating:

28/2/2013

"great hotel, needs to provide free wifi costs nothing!!!!!"

Guest rating:

26/2/2013

"Very clean, bed comfortable, service friendly and nothing seemed to be a problem."

Overall lovely hotel just a couple of negative points. No tea making facilities, TV kept freezing, walls very thin so noisey from next room and bathroom needs up dating to the standard of the rest of the hotel. Breastfast delicious and sevices top rate enjoyed are stay.

Guest rating:

24/2/2013

"No tea facilities, iron or complimentary water"

Receptionist didn`t add a personal touch or offer map of area. For the price, I`d prefer to pay a little extra and stay at at the Mayfair where you will get tea and coffee facilities in your room, iron and ironing board and complimentary water in the room. The bathrooms are small and dated at the xxxxx.

Guest rating:

24/2/2013

"Overpriced, public areas lovely, rooms pretty standard"

Guest rating:

24/2/2013

"Beautiful hotel, fabulous staff!"

We stayed here for our 10th wedding anniversary and my husbands 40th, we were immediately upgraded from queen to king room, the staff were excellent. We were surprised with a beautiful cake with birthday and anniversary cards from the hotel which was so lovely! The polo bar is very nice indeed and the food and breakfast outstanding. Thank you xxxxx for a lovely stay! The beds are extremely comfortable!

Guest rating:

19/2/2013

" Hotel - Park Lane "

Friendly staff, spoitlessly clean room,lovely relaxed breakfast, we would use the hotel again when in London.