Bond Street 5 star reviews

Guest rating:

19/5/2014

"Five star hotel spoilt by very tired bathroom"

The hotel was excellent and up to par apart from the bathroom which was very, very tired - the mdf architrave at the bottom of the door and end of the bath was worn/broken/water damaged and needed replacing, and although clean we expected a shower screen instead of a shower curtain. The lip of the vanity unit had years of ingrained dirt in the crack. There was no coffee or tea making facilities in the room. All things considered, we wouldn`t stay again - we stayed at the Cumberland the month before and for one star less, it was certainly better, in our opinion

Guest rating:

22/4/2014

"-"

A very nice hotel with friendly staff and a welcoming atmosphere

Guest rating:

15/4/2014

"Hotel Bond Street 5* +++++++"

Superb hotel, extremely friendly staff, very, very clean and top notch, would stay there again without hesitation.

Guest rating:

13/4/2014

"Mini Bar Very expensive"

Guest rating:

6/4/2014

"friendly and helpful staff - willing to go that extra mile"

Guest rating:

26/3/2014

"Only two important things in a hotel - clean and a good nights sleep - they failed on the sleep "

rowdy people at 3.30am in next room with an interconnecting door made sleep impossible - the hotel said sorry noting we can do, It makes the value of the xxxxx, Bond Street, Mayfair less than a 1 star hotel. Don`t go there.

Guest rating:

2/3/2014

"-"

We didn`t stay in bond street ,xxxxx hotel is where we stayed .

Guest rating:

11/2/2014

"Fantastic Hotel ..Really helpful staff. ."

Had an overnight stay at this hotel. Regent Street with all the shopping is very close by so no need for taxis.Room was of a very high standard , the staff were exceptional. Mayfair is a very expensive area so to find a restaurant for an evening without breaking the bank is a bit of a challenge also pre book breakfast when booking its half price !!would definitely stay at this hotel again..

Guest rating:

9/2/2014

"Small bedroom. Charge for wifi"

Not 5 star. Wifi not included in price. No complimentary tea/ coffee in rooms. Disappointing standard for the basic, small room

Guest rating:

12/1/2014

"Faultless, superb from start to finish. Would highly recommend."

Guest rating:

8/1/2014

"great location, service great, I had to open my own door once, slipped up there!"

Guest rating:

6/1/2014

"Good location, but 5 star?"

Room 339 - stay ok but: 1) hotel insisted that we pay a £100 deposit, on our credit card, when we arrived. Have never had this before at ANY hotel. Hope they pay it back quickly! 2) When we arrived we had to point out that we had pre-paid for breakfast and reception said they would correct their records, but the restaurant still had to check - embarrassing! 3) Had a "make up room" tag on the door, for 4 hours and eventually had to call housekeeping to get the room serviced. 4) On the day we checked out, the shower would not heat up, a lukewarm shower is not good. 5) We could hear people talking in adjoining rooms. Fortunately, not too intrusive, but they were talking normally, so sound proofing needs work. Staff were helpful and attentive and the breakfast was good, but if we stay in this area again, will check out the opposition.

Guest rating:

29/12/2013

"Good service in unexceptional setting"

The staff were generally attentive. The hotel is very well located too. However, even with a free upgrade to King size room, which meant a wider and more comfortable bed, we simply were not blown away by the room. Compared with other options in London, it lacks space and refinement. It is the shower over the bath and en suite the size of a broom cupboard, less than sizeable main room and a lack of high quality furnishings that added to the general feeling of being underwhelmed. The foyer was equally uninteresting- not a fireplace in sight.

Guest rating:

16/11/2013

"-"

Excellent staff. Great location . Great bar . Lovely restaurant . Room adequate but a bit small and a bit ` tired` .Bed hard. Would happily revisit based on keen price paid.

Guest rating:

4/9/2013

"On arrival you are made very welcome."

We had breakfast, quality very good. Air con was running, felt unnecessary for the temperature of the room. Food did not stay hot as a direct result of the air conditioning.

Guest rating:

2/9/2013

"MrHappy"

Absolutely 5 star, first class from arrival to time of leaving. Nothing too much trouble, as pleasant, exceptionally friendly and acommodating staff looked ater our every need. Superb.

Guest rating:

24/8/2013

"-"

A excellent hotel good location for sight seeing,shopping and theatre .Staff friendly a wonderful slice of luxury for a short break. Enjoyed by all the family.

Guest rating:

12/8/2013

"-"

Excellent customer service. However, bathroom was very disappointing - mouldy grouting - expect better for 5 star

Guest rating:

6/8/2013

"Location perfect, service professional and welcoming, room and amenities of a high standard."

Guest rating:

4/8/2013

"A very elegant hotel with lovely rooms"

Unfortunately my stay was cut short by a personal problem and after checking in and going to my room I unfortunately had to leave that same night so did not experience the rest of the hotels amenities

Guest rating:

29/7/2013

"-"

good location for shopping and sight seeing hotel was lovely with welcoming staff ,room was clean and very comfortable just a shame no tea or coffee facilities.

Guest rating:

22/7/2013

"Great hotel, queen room not 5*. "

The hotel location was excellent, as was the lobby. We were allocated a queen room on the 2nd floor. The room itself was extremely tiny. It was located right next to the lift and was very noisy with people passing through. I would advise taking your own hair dryer, the one in the room was dissapointing; more a 2* than 5* luxury. I wouldnt book this hotel if you are looking for a 5* luxury hotel, I would say the rooms were more 3-4*.

Guest rating:

14/7/2013

"No air conditioning "

Guest rating:

14/7/2013

"Superb location for London city centre/shopping/theatres etc"

Superb room-large for London. Hotel staff are very attentive. Breakfast at £26pp is not worth it-eat outside-there are lots of choices in the vicinity, which are far better value

Guest rating:

1/7/2013

"top weekend"

Had a fantastic stay at the hotel, at a reasonable price. Would reccomend this hotel to any body

Guest rating:

1/7/2013

"hi it was a fantastic hotel staff and food was excellant.made my weddining anniversery extra speical"

i will recommend this hotel to friends and family.

Guest rating:

17/6/2013

"Fantastic stay"

Hotel is perfectly located. You are in shopping heaven. Rooms are luxurious very spacious. Beds are so comfortable. And breakfast just ama It`s just the perfect location . In shopping heaven. Staff is just amazing and ready to please. Rooms are luxuriously comfortable. Beds are so comfortable. Breakfast delicious.. Highly recommend

Guest rating:

17/6/2013

"great hotel "

excellent service very helpful staff lovely room piping hot water for a change we have stayed in others at about the same costs and three times the water has been stone cold and that is something you do not forget, will definitely stay with them another time .

Guest rating:

16/6/2013

"wonderful stay"

the hotel is wonderful lovely room thanks to Rose and all the staff, very attentive, and very friendly, it was my wife`s birthday and they brought her a cake and fruit and a card, lovely touch

Guest rating:

9/6/2013

"Nice Hotel "

The room was a good size and the bed way comfortable, there was no tea and coffee facilities in the room and had to pay if you wanted it, unless you have plenty of money you can`t afford to eat there. It is an ideal area for walking to all the shops and places of interest, it`s not too fare to walk to the theatre if you are fit.

Guest rating:

2/6/2013

"Beds hard"

Noisy air con unit leaving awful mark on celing

Guest rating:

30/5/2013

"room looking weary "

Having booked a superior queen room I expected a queen size bed no two singles pushed together the service was what you would expect from a 5 star hotel

Guest rating:

20/5/2013

"All you expect from 5* "

Top class hotel too class service.

Guest rating:

19/5/2013

"Location good but not a 5 star!"

Good location but more like a 4 star than a 5 star. We were given a free upgrade on arrival but the rooms were small and not very sound proof. Finishings a little worn, bedding had a hole in it and the divan sheets had seen better days.

Guest rating:

14/5/2013

"Service great, breakfast average,decor tired, room clean"

Guest rating:

29/4/2013

"-"

Fantastic staff really helpful and attentive, room was a little tired but comfortable,we had a adjoining room and could hear the people next door quite clearly and them us i presume.Not what I was expecting for a 5 star hotel

Guest rating:

28/4/2013

"Location location"

Luxurious hotel in a second to none location. Spacious rooms with all amenities though tea & coffee in room an added extra at reasonable cost. Excellent and varied breakfast. Staff very helpful, professional and friendly. Would certainly recommend.

Guest rating:

22/4/2013

"we were advised to upgrade - but at an extra cost of £ 30 per night!!!"

A 5star hotel does not give complementary newspapers!

Guest rating:

22/4/2013

"The xxxxx. Bond Street."

Very friendly staff throughout. Made to feel welcome. Warm room. A/C not that efficient, although the hotel was generally very warm.

Guest rating:

8/4/2013

"You don`t pay for the room!"

I would have expected much grander room for a 5* in Mayfair - I stayed at a premier inn the night before with a bigger room! However the staff were lovely, the position of rhe hotel - fab, the food at the Alyn Williams resturant was superb and the decor was suitably impressive. Breakfast was ok, but had it not been included in the price I wouldn`t have paid £26 for it! Would stay again if I got a good deal, but wouldn`t pay the hotel prices as not worth £600 for the room/breakfast we had. Oh and no mini bar prices so can`t say if that was overpriced or not but I assumed no price meant very pricey.