make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
19/1/2015
"Good Value, friendly service"
Lovely hotel close to Oxford st, staff very friendly and very accomodating. Room upgrade offered on arrival with a chance to stay in a newly refurbished room, made our stay extra special
18/1/2015
"efficient helpful reception and other areas all very good also."
14/1/2015
"Helpful Staff"
The room was clean, well equipped and quietly situated. Staff were very obliging when we requested milk, dressing gowns or asked for information.
12/1/2015
"no problems at all."
Clean hotel, friendly staff, comfy room. All in all pretty good.
12/1/2015
"10 out of 10"
Staff great, room great, breakfast great.
11/1/2015
"Superb location"
Booked due to location which is ideal for Oxford St, Museams and Royal Albert Hall. Room adequate and very comfortable, having recently been refurbished. Breakfast was well cooked and plenty of choice. All the staff were efficient and friendly. Did not eat any othermeals at the hotel. Would definitely stay here again.
5/1/2015
"Great room and great staff very helpful."
We really enjoyed staying here, clean, comfortable, politeness of staff, central to everything. The only thing we didn`t like was leaving. Thanks for a wonderful stay, and hope to see you again one day.
3/1/2015
"Great location!"
Location is ideal for shopping and is close to tube station so site seeing is easy. Breakfast was excellent with a wide choice available. Room was a good size and beds were very comfortable. Bathroom was a little tired looking. Fridge didn`t work but once reported was quickly repaired. We asked for a hand held hair dryer rather than the wall mounted one in the bathroom and one was quickly supplied. Staff were generally helpful. I would stay here again.
2/1/2015
"Can`t fault for; value for money; location and service."
Location brilliant for all London attractions, room spotless and very good standard, breakfast was brilliant - so much on offer, staff friendly and luggage holding service extremely handy. Definitely stay again.
28/12/2014
"Lovely stay, highly recommend! "
Our stay at the xxxxx was beyond our expectations. Perfect location for all the shops down Oxford street, Bond and Regent as well as the nearest tube station. Room was perfect size for two of us and the bathroom was equally as good, with the spacious shower and cleanliness! The size of the hotel was huge so was a little walk to our room but not a problem at all. We did have a very minor issue at our first breakfast, being so busy the poor staff couldn`t keep up with tea and coffe requests, but we informed the waitress of this and after a day shopping we came back to the room with a fresh fruit bowl as a apology. Lovely touch and genuinely not expected! Only thing to beware of, whilst sitting at the bar to have a drink the bill comes with a added 12.5% service charge, which I don`t mind if it is deserved, but that`s London, Staff were all friendly and and really can`t recommend enough, we are sure to stay again!!
23/12/2014
"Best hotel that I have stayed in. "
23/12/2014
"Fantastic Hotel in central location"
Thoroughly enjoyed our stay.. Couldn`t fault anything, clean friendly and efficient with the added bonus of a great location
22/12/2014
"Great stay at the xxxxx xxxxx xxxxx"
Once again an excellent stay at the xxxxx xxxxx xxxxx. Great staff, lovely clean spacious rooms. Wonderful breakfast. Great central London location.
22/12/2014
"Great again"
21/12/2014
"Fabulous "
Great hotel room was large and very clean breakfast was very good would stay there again everything you could want Anniepuds
21/12/2014
"Superb"
A lovely hotel in a great location. Friendly staff and a great choice of food for breakfast. Would recommend it to anyone
21/12/2014
"exellent stay"
had a over night stay for xmas shopping.was up graded to excutive suite.the staff were very friendly and polite.the room was very clean and over looked oxford sreet.the breakfast was very good.over all it was a exellent hotal...
21/12/2014
"Excellent weekend stay in very stylish hotel"
Really enjoyed the pre-Christmas weekend stay in this hotel. Staff were courteous, the room was comfortable and clean, breakfast buffet was excellent. Would definitely recommend!
21/12/2014
"Great."
I had to be very picky the only thing I could say is that our room was a 5 min walk from the lifts . Overall very nice
20/12/2014
"Everything expected and more"
19/12/2014
"Our 3rd visit,the refurbished rooms added to what we already thought was an excellant hotel "
17/12/2014
"Standard of service maintained on busy weekend"
Probably one of this Hotels busiest weekends for Christmas functions but standard of service very high Although we had to queue for 10 minutes for breakfast the staff were exceptionally efficient in clearing tables and organising guests. The breakfast was very good value for money. Evening meal also very good. We would recommend
17/12/2014
"Enjoyable stay"
We had one of the newly refurbished rooms on the 7th floor and were impressed with the room. Very enjoyable stay including a good breakfast. Only small moan which is the queue for breakfast was very long - we obviously arrived at the wrong time!
16/12/2014
"Excellent Art Deco Hotel"
We were very impressed by the friendly, helpful staff from the minute we entered reception until the time we left. The room was very spacious with a huge, comfortable bed. One of the best night`s sleep we have ever had in a hotel. Excellent bathroom with shower. Restaurant very well designed and the breakfast was superb. The hotel is only just round the corner from xxxxx xxxxx and the underground. A very good position for exploring London. We will certainly go again.
16/12/2014
"-"
The room was lovely but the reception staff althought polite seemed to have no knowlege of anything in the hotel eg the restaurant. Unfortunatley the cooked breakfast wasn`t very nice and was stone cold. Considering this is a 4* hotel in London I was a little disappointed.
15/12/2014
"Best hotel for price and location. Too good to miss."
We stayed at this hotel 18 months ago and it was so good when I saw it at a good price I jumped at the chance of going again. The staff are lovely, very professional but friendly too. The rooms are being refurbished we stayed in one and it was lovely. Breakfast has so many choices its amazing. Its location is excellent 2 minutes from xxxxx xxxxx tube, round the corner from Oxford Street, a short walk from Hyde Park. Leicester square Covent garden Traffalgar Square etc a short tube ride away. If we go back to back to london I would be wanting to stay in this hotel again. Would have no hesitation recommending this hotel.
15/12/2014
"Great position"
Lovely room and very good service
14/12/2014
"-"
We never felt warm, either in the foyer or, more particularly, in our room. The food at breakfast was only luke-warm, as opposed to hot. The variety of food supplied for breakfast was good. I have made my complaints directly to the hotel. The location is super but I am afraid their customer service leaves a lot to be desired!
14/12/2014
"We had an upgrade because it was my birthday ! Thank you hotel direct you are amazing "
Beautiful hotel , perfect location will be staying again
14/12/2014
"Short stay, but good experience. Great central location for visitors to London."
Only negative - if baggage staff are having a bad day, they would be better to keep it to themselves rather than sharing it with house guests.
12/12/2014
"comfortable and near all the shops. friendly staff clean rooms. will stay there again"
stayed here 3 times and no complaints.
12/12/2014
"Brilliant lovely cation"
Staff extremely friendly and professional. Would definitely stay here again.
11/12/2014
"Great Hotel, Great Location"
Excellent Hotel. Our room on the seventh floor had recently been refurbished as I believe most rooms have. For a Standard room it was very large & excellent bathroom including a heated mirror. Breakfast was excellent with large choice & omelettes cooked fresh to order. Ignore any comments about poor breakfast as unfounded.
11/12/2014
"-"
never anything to complain about....excellent
10/12/2014
"-"
we had a fire alarm at 9.45 this morning during our breakfast, we were all told to go to the Cumberland Hotel , two streets away, we were advised to sit in the bar there, twenty minutes later we investigated the situation, everyone had gone, we were not told so went back to the xxxxx, we were very disappointed with this
6/12/2014
"Lovely hotel"
Gorgeous rooms, clean, comfy beds. Happy friendly staff. Breakfast is exceptional. Best hotel I been to in London
6/12/2014
"Location, room and facilities and breakfast, excellent"
5/12/2014
"Comfortable and pleasant."
Excellently positioned hotel for Hyde Park and xxxxx xxxxx tube stations ( and when its raining, that`s handy!! ). The rooms are spacious, although the view from our window was facing an flat roof , from where I could see the rain pooling (!) and an air duct thing... It was NOT a pleasant view, but that didn`t matter because we were out `doing the town` for most of the time! Breakfast time was a little bit tedious as you had to queue for a table.... but Hey! So what?? 15 mins wait, but then, a buffet of food items for every palette. I ate plenty !! :-) All-in-all, a fine hotel, warm, comfy and pleasant.... A little pricey, even with a Hidden Gem deal.
4/12/2014
"-"
Work was been carried out on our floor , noise woke us each morning before 8.30 - would have been nice to have been advised beforehand ..apart from that hotel was v satisfactory and is in a great location .
3/12/2014
"Impeccable service"
Fabulous room. Individual service. As a partially sighted client I could not have asked for more! Ideal location. Staff were uniformly courteous,helpful and above all, cheerful. May I come again\?
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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