Thistle London Hyde Park Lancaster Gate reviews

Guest rating:

12/9/2014

"Great stay for access to Hyde Park & nearby hotspots"

We had a 2 night stay. Breakfast is great. Our double room had to be exchanged due to the noise coming from Hotel fan / machinery. We were given a better looking room & more quiet room. Small note - the shower unit leaked & the toilet infrequently flushed. Worth a stay if you can get an offer price.

Guest rating:

11/9/2014

"Good standard hotel"

Nice comfortable and well equipped rooms Good breakfast with very attentive staff

Guest rating:

8/9/2014

"Classy, comfortable and clean hotel in a very good location opposite Hyde Park."

Guest rating:

25/8/2014

"Would rate this hotel good plus. Well placed hotel; friendly and helpful staff; good food;"

Small hotel, clean, well proportioned. Great location, on central line and opposite Kensington Park. We had a room at the top of the hotel and it looked as though we were starting out onto a wood. The only downside was the plumbing, which was old country house standard. Pressure was poor but it is in an old building. We had supper there the first night and it was very good. The bar was open until late and the barmen were very helpful and friendly. I would definitely stay in this hotel again.

Guest rating:

5/7/2014

"Staff very helpful. "

Although room was well equipped and the fan was a bonus we found the bathroom very tired and in desperate need of updating. Sadly although the bar and restaurant looked very nice the dinner menu let it down and we mistook it for a bar snack menu. However the hotel location was excellent.

Guest rating:

26/5/2014

"Ok but shower hopeless "

Guest rating:

14/4/2014

"-"

Upgraded to a junior suite - what not to like!

Guest rating:

4/3/2014

"Victorian charm "

Clean warm cosy spacious room. (Twin double) Amazing buffe breakfast with views over Hyde Park. Friendly staff. Only minus the safety box didnt work.

Guest rating:

5/2/2014

"A very nice hotel, conveniently situated wjth very friendly staff "

Guest rating:

17/1/2014

"Very good value but the bedroom was too warm for us"

Guest rating:

5/1/2014

"-"

Mini bar empty other than water, tea and coffee facilities disappointing in room. Hearing supplied by 2 plug in electric heaters. Room lovely and spacious and bed comfy. Hotel great location.

Guest rating:

14/10/2013

"Relaxing"

Thourghly enjoyed our 3 night stay lovely room on the 4th floor. One problem was the scaffolding outside but once the work has been completed hopefully the building would be back to pristine condition

Guest rating:

8/10/2013

"Lovely hotel"

Overall hotel was lovely. There was some work being done on the front so didn`t have the wow factor but we had 6 rooms for a hen night and each was lovely and comfy!! Breakfast needed to be a bit quicker as it run out quite a lot so maybe not worth £12 but very convenient with a 12pm check out!! Hotel staff were so helpful and friendly you couldn`t ask for more! We were one very happy hen party :-)

Guest rating:

10/9/2013

"-"

We had a very pleasant stay at the Tihistle, Hyde Park. Staff were very accommodating although breakfast service was rather slow. I would also suggest that if you wish to book a taxi do not forget to confirm with the driver the destination, as our party did. A receptionist booked ours and gave the wrong address completely. It was only due to the fact that a member of our party knows his way around London and questioned the taxi driver 45 minutes into the journey that we realised the mistake. The receptionist had only got the word `Black` correct in her booking the destination address, thus sending us in the wrong direction completely. We got out at the Elephant and Castle tube station to make our way back to Walthamstow where the car was parked, thus adding an hour on to our journey. To say we were not happy is an understatement.

Guest rating:

9/9/2013

"-"

Mostly great but Sunday breakfast was rather chaotic and the maid service was rather keen - she knocked and entered our room at 7.50am on the day we left - we were still in bed!There seemed to be a mix up about our room when we checked in and we had to wait in the lobby until 2.30pm until our room was ready. Having said all that the overall service was great,the hotel of a good standard and in a lovely position - I would stay with you again.

Guest rating:

26/8/2013

"Reception staff excellent ,bar and waiting staff good but not focused. "

Guest rating:

21/8/2013

"Great Central London Hotel"

The location of the hotel can`t be beat. It has easy access to all major attractions. Room was clean and nicely kept with good decor. However the room was stuffy with poor circulation and the tiles in the bathroom were broken with sloppy repair.

Guest rating:

11/8/2013

"-"

All staff were very helpful and friendly. Appreciated the upgraded rooms which were very comfortable indeed however they were in need of a fresh coat of paint. Breakfast was very good and plentiful.

Guest rating:

23/4/2013

"Excellent location, friendly and helpfull staff and a nice building but in need a some modernisation"

Guest rating:

11/4/2013

"Let down"

The check in staff was quite miserable and not very helpful. The room was very small and basic and the bed was very small. I rung reception to ask for a couple of bath robes but there was no answer so I left a message and noone got back to me or brought any to us. The breakfast staff were much friendlier, we were able to leave our luggage the next day while we explored London.

Guest rating:

25/3/2013

"A few problems recitified to my satisfaction"

A few problems on check in but compensated with a room upgrade. Breakfast the following day, paid extra for eggs benedict but yolks not `runny` so didn`t have to pay the excess. Wouldn`t expect little problems like this considering the cost of the hotel but satisfied with outcome

Guest rating:

19/2/2013

"Staff pleasant and helpful. Room excellent, clean, wellmaintained."

Guest rating:

18/2/2013

"Brilliant location, good room, friendly and helpful staff."

Would recommend!

Guest rating:

16/2/2013

"A great find."

Great place to stay! Only did one night, however service was impeccable, friendly and welcoming. Considering being in central London price was vey good. Would stay again.

Guest rating:

16/2/2013

"Very good hotel!"

We had an excellent stay with nothing negative to report.

Guest rating:

12/2/2013

"excellent value hotel"

excellent value hotel in a great location , facing Hyde Park. wonderful reception staff, very warm ,clean and quiet rooms. Fantastic fresh hot cooked breakfast and delicous croissants Would definitely stay here again!

Guest rating:

21/1/2013

"Superb position in central London"

Quality hotel in fantastic position in Central London. Polite staff & lovely room.Will definitely be back.

Guest rating:

20/12/2012

"Lovely hotel, good location - breakfast let it down a bit. Would definitely stay again."

Guest rating:

15/12/2012

"-"

hotel room was good, but water took over 5 - 10 mins to get hot. Location was good.

Guest rating:

13/12/2012

"Wonderful staff"

We only stayed overnight, but the room was great, clean and comfortable and very roomy. The staff, particularly on reception, were excellent, could not do enough for us and went the extra mile. I would recommend you to stay at the Thistle Hyde Park.

Guest rating:

9/12/2012

"-"

Christina the receptionist was very helpful and would like to thank her for all the helpful information she gave us

Guest rating:

3/12/2012

"Breakfast service poor"

Overall we had a good experience the staff all very helpful and friendly. although the service was very slow, it took 3 phonecalls and 20mins to get some extra milk for tea in our room. The breakfast service was very slow andvery disorganised luckily we were not in a hurry. The rooms were comfortable and warm and very spacious.

Guest rating:

27/11/2012

"No shower, Cracked tiles, awful breakfast!"

We received a warm welcome, but where told the hotel was full that night and in the room that was allocated to us, the shower wasnâ??t working, but it did have a shower hose in the bath. We placed our bags in the room and went out. Returning to the hotel at midnight, we got ready for bed . When we walked across the on-suit we could feel sharp edges from the line of cracked floor tiles on our feet. We then dimmed the lights in the room; however they dimmed further than expected with only one wall light working. Kept awake most of the night by a boiler next to the room firing up every twenty minutes and rumbling for 2-3 minutes at a time. The Breakfast room was clean and nice. The continental breakfast was all fresh, however the fried breakfast was served within 2 minutes of ordering, sometimes speed is not good. The breakfast was obviously sitting in pans ready to serve, none of the ingredients where piping hot and some tasted on the stale cold side and my fried egg was hard!

Guest rating:

23/11/2012

"Thistle Hyde Park "

Location to Albert Hall and price is the main reason to stay, perfect (Limited) free parking a bonus Front desk, excellent, Breakfast service and food excellent, TV channels are a mess, lots missing and gaps between, why? Could someone just tune them in order Room was too hot had to switch the air con and window to cool down Toilet seat cover was broken only one hing housekeeping ignored it, why? Room was well made no faults very good, bed is fabulous Hypnos is the best bed in the world Will definitely stay again in March but get a bigger front room not a back

Guest rating:

23/11/2012

"The one problem the hotel has is that the system for the hot water does not work and needs urgent up"

Guest rating:

19/11/2012

"great stay in london"

excellent location . great staff.nice rooms .superb breakfast .one down side afer returning to hotel for a nightcap no baileys and no coffee or hot chocolate but for incovience my drink was free overall very good value for money with (ask for park view with balcony)great views

Guest rating:

16/11/2012

"Great location, clean, friendly, good value"

Guest rating:

2/11/2012

"-"

Hotel was excellent. Room was lovely but window looked onto 3 brick walls and was next door to the lift.

Guest rating:

22/10/2012

"Good quiet hotel in good location for the Albert Hall and V & A museum "

Overall the hotel was excellent. Staff were very helpful and friendly. Breakfasts were good and service efficient. Our delux twin was spacious but had a very noisy fan outside of the window which had no external view. The bathroom was strange with several steep steps (although there was a hand rail) Hot water took a while to come through and fixtures and fittings were very tired. having said that we would stay there again.

Guest rating:

18/10/2012

"Great hotel with excellent service"

Enjoyed our stay at the Thistle Hyde Park. The service was excellent, the location allowed for easy access to the Tube, and the accommodations were very comfortable.