Thistle London Hyde Park Lancaster Gate reviews

Guest rating:

17/2/2015

"Lovely room, lovely breakfast"

On arrival, we were intending to leave our bags as it was before the check in time. However, we were able to check in early and the suite we were given was delightful. The staff were helpful and the breakfast was excellent. We would certainly stay there again. The hotel has a fantastic location right next to hyde park.

Guest rating:

17/2/2015

"Fantastic staff"

I`ve stayed at this hotel several times and the staff here are amazing. I left my theatre tickets at home and hotel direct were do helpful emailing me them, then the hotel printed it all out for me. If I had one tiny negative it would be that the bathrooms really do need updating, but all in all we had a fantastic time, thank you!

Guest rating:

16/2/2015

"Good location but small bedroom"

Very good friendly check in, bedroom small, bathroom tired & toilet roll holder fell apart on use.... in the bedroom there was no side table & very narrow.. hence one of us being squashed against the wall in the bed... breakfast service very nice & overall a good experience,, but bedroom let`s them down..

Guest rating:

9/2/2015

"Great hotel and great location"

Stayed for one night,nice hotel,room ok but a little dated,breakfast was included which Was a bonus,would defently stay again.

Guest rating:

8/2/2015

"Convenient location"

Guest rating:

8/2/2015

"Super small hotel"

a very good hotel in a very convenient position. Good sized rooms, well furnished. Nice bar and restaurant. Staff were all very helpful and friendly. Would certainly stay here again !

Guest rating:

8/2/2015

"Rooms let 4star status down"

Cold rooms, en-suite in need of a serious upgrade! Mould around bath, gaps in sealant! Toilet didn`t flush properly. Windows let a force ten gale in. But... Beds comfy!

Guest rating:

6/2/2015

"-"

fine except bathroom a little distressed, toilet didn`t flush easliy

Guest rating:

2/2/2015

"Hotel a bit tired in places"

Our room was nice and we were given a pleasant upgrade. Although the room was nice the bathroom needs refurbishment, teh fittings were old and had lost most of the metal colouring and finishing in parts very poor. he balcony doors to our room didn`t fit very well, so it was very drafty and cold. We were supplied with a small plug in raditor but we couldn`t put where it was needed by the window as the electrical point there didn`t appear to be working properly. The breakfast was good but all self service which is disappointing for the money; £12.00 each. We were told by the evening receptionist that the hotel is being refurbished and will be presented as a five star when completed. I paid in excess of £100 and then breakfast on top. I felt I may have been able to get better value for money elsewhere even though the staff polite and helpful.

Guest rating:

1/2/2015

"Not 4 Star"

The first room we were allocated was really poor - the main light was not working, the bed was difficult to get into on one side because a pillar was in the way and there was no space for a bedside table on that side. There was no fridge in the room as advertised. The volume on one channel of the TV was so low we couldn`t hear it. However when we reported these problems to Reception we were immediately upgraded to a deluxe room. Even so, in this room the lights on one side of the bed didn`t work and room was `heated` via a noisy vent in the ceiling which was pumping out cool air and again the volume on one channel of the TV was so low we couldn`t hear so we just wrapped up to keep warm. The additional fan heater was not powerful enough to heat the room but fortunately the bathroom was heated by radiator so that was fine. The staff were all pleasant and keen to please but being the weekend there were no maintenance staff available to fix any of the problems.

Guest rating:

31/1/2015

"Relaxing break"

A break to recharge batteries, where could be better than the Thistle, , lovely view of Hyde Park, beautiful room, excellent, friendly & very helpful staff. The breakfast was full of choice & very good.

Guest rating:

26/1/2015

"Good Clean room, Excellent service from the staff, Good location and value for money. "

I would have scored the Thistle as Excellent, but the room just looked over the services, and fire escapes in the centre of the hotel, and didn`t have much daylight. This wasn`t a problem as we spent most of the day away from the hotel anyway, and this room was still good value for money, and the staff could not have been more helpful or friendly.

Guest rating:

21/1/2015

"PERFECT!"

We enjoyed a de luxe room overlooking the park. Staff all very pleasant and happy to help with everything without being pushy. Looking forward to a return visit!

Guest rating:

21/1/2015

"my wife and daughter were looked after very well"

everything about this hotel was above standard and i would like to thank the staff for taking care of my wife and daughter so well

Guest rating:

20/1/2015

"Lovely hotel, superb location"

My husband and I stayed here for a trip up London and it was the icing on the cake for a lovely day. The rooms are lovely, really high ceilings, ornate lighting and clean bedroom/bathroom. Our bathroom was huge. we had their breakfast too which was buffet style but plenty of it and fab! It is a stone`s throw from Lancaster Tube which is on the central line, so perfect location for seeing London. Highly recommend.

Guest rating:

19/1/2015

"Friendly, spotless, and great breakfast."

Guest rating:

19/1/2015

"-"

The reception staff were pleasant and helpful. The room was spacious and well appointed. The breakfast was excellent and the staff were very helpful. We would use the hotel again.

Guest rating:

8/1/2015

"Very good location and staff service. Not excellent,worn out bathroom fittings, lowered ambiance"

Guest rating:

6/1/2015

"Room"

When we arrived there we was put in to room number 420, we soon found out that the toilet flusher did not work and that there was no shower head on the shower, but to be fair when we complained we more or less got moved to a different room within 30 minutes, only had single beds though, but again the staff was very helpful and ended up putting us in one of suites for our other 2 nights, apart from this I would recommend this hotel to anyone, really helpful staff and a great location, the food in the restaurant was also really good, 4.5 out of 5 for us!!

Guest rating:

23/12/2014

"Very atmospheric building and location, friendly staff"

A charming hotel. The rooms are extremely large, especially bearing in mind the inexpensive rates. My main concern was that the hotel was overheated (we stayed in December, the warmth was welcoming at first, but felt oppressive at 3 am...), and the only way to adjust the temperature was to turn on an unbelievably noisy air-conditioning system, since windows are locked. Plumbing in the bathrooms is perfectly functional and charmingly historical, but not quite up to the standards of contemporary fittings. Breakfast quality and atmosphere were average.

Guest rating:

22/12/2014

"Excellent Hotel"

We had an excellent stay at the Thistle Hyde Park and would recommend this to anyone. The rooms were clean and very welcoming, and the staff were very helpful .

Guest rating:

18/12/2014

"Traditional charm"

The hotel was welcoming the moment you entered it. The staff were extremely attentive and answered every question I asked about attractions in the area. Fantastic value, good evening meal and a great breakfast. What more could you want?

Guest rating:

18/12/2014

"An immaculately presented hotel with polite staff and a convenient location. "

Guest rating:

15/12/2014

"Perfect for our needs"

Impressive rate for a 2 night break -see winter promo. A small room but was clean and catered for all our needs. Overlooking Kensington Gardens on the first floor. Didn`t really notice the traffic close by. A good breakfast (only spoiled by the cleaner hoovering around our table!). We had a warm welcome. Our allocated room was not to our liking. No view, obscured glass window and noise from a generator. We were quickly provided with a much better alternative as described earlier. Best of all this hotel is well located with easy transport links to the heart of London

Guest rating:

14/12/2014

"6/10 not worth the money we spent"

bad points - water only warm loo chain hard to get to flush and had tape round it! wake up call at wrong time. tv bad picture and can`t put tv out Good points- warm and decorated nice top breakfast polite staff clean

Guest rating:

13/12/2014

"Traditional City Hotel and very relaxing."

A most warm welcome at reception. At check in the duty manager went the extra mile to ensure our party had rooms on the same floor and next to each other. The rooms were well presented and very clean. Some ageing of the bathrooms & fittings, but everything worked perfectly. So handy having a refrigerator to keep our sparkling wine I cool, and it was also stocked with water for guests to utilise. Unexpected additional luxuries like kettle/ingredients for tea/coffee + complimentary biscuits were gratefully received. needed. So useful on departure day, to be able to leave luggage securely until our planned evening travel. One of the more accommodating hotels we have stayed in within the City. Very good location for parks, especially Winter Wonderland around Christmas time. Easy access to buses and metro. We recommend this hotel and have already entered a positive rating on Trivago. Thank you to the tour operator, this was a great deal and we are very likely to book with you again.

Guest rating:

13/12/2014

"Very comfortable hotel and a nice size - more personal"

We enjoyed our stay very much, very comfortable and a handy location for our visit!

Guest rating:

13/12/2014

"-"

Stayed at hyde park 05 dec for 2 nights, hotel reception area spacious and clean, i had booked two rooms a twin and a double, which i was in with my wife. We stayed in room 133, the window obviously looked into the well on the inside of the building, but you could not see anyway for the windows were frosted and if you are a bit clostophobic its not good, there where problems with the hot water and getting a hot shower was impossible, there was also a water stain on the ceiling , on the morning of our departure water was running down the wall not far from electric switches, and onto the bedside cabinet, we had a great weekend but my next stay in london will not be at this hotel. ,

Guest rating:

6/12/2014

"The staff and hotel were great nothing was too much trouble for the staff excellent"

Guest rating:

30/11/2014

"Lovely Hotel"

Excellent service, staff very friendly and helpful, on the whole our room was good, bathroom could do with a little updating, especially the tiling.

Guest rating:

27/11/2014

"-"

Good location, clean spacious room. We found the staff to be very friendly and helpful. Very good choice for breakfast. Room service efficient and reasonably priced for hotel of this standard in London.

Guest rating:

24/11/2014

"We loved Daniel who served us in the bar. Very friendly and helpful, lovely service."

Our room was good, lovely to have the chance to cool it down. The handles in the bath were very dirty around the attachment but otherwise a clean room. Very disappointing breakfast on Sat at 8.30am. Cooked items luke warm at best, bacon dried up and stiff, did not try fried eggs as looked so poor. Mushrooms stone cold. We had a partial refund but decided not to take breakfast on the Sunday as £12 for a subs standard cold meal is excessive. All staff friendly and helpful. Hotel in great location.

Guest rating:

14/11/2014

"Free upgrade!"

Very comfortable stylish hotel - staff welcoming and helpful - would stay for a longer break

Guest rating:

11/11/2014

"Thistle Hotel "

Really Good Hotel Everything was amazing from the room to the very friendly staff and the food in the restaurant was very good would definitely recommend it.

Guest rating:

10/11/2014

"bathroom tiles by toilet not cleaned - 3days"

friendly staff, smallish room for price,no breakfast included would have made it a fairer deal.would think carefully about using the hotel again

Guest rating:

9/10/2014

"Well-situated and elegant hotel with excellent staff."

We thoroughly enjoyed our four days at the hotel and thought your staff were excellent - bright, friendly, helpful and always with a smile. the rooms were excellent except for the bathrooms - the bathrooms were very elegant but the bath was difficult to get in and out of (no hand holds!) if you are over 70 and the bath taps and shower fittings are worn and old-fashioned and let the bathrooms down. A VERY small negative, the rest was wonderful.

Guest rating:

30/9/2014

"Thistle Hyde Park - spacious but old"

If you are wanting a hotel for perfect location, near Paddington Station,on the bus route and underground & train route this hotel is perfectly located.Ask for Hyde Park facing rooms, otherwise u will be stuck in the back rooms,which have windows but are painted white & dont open.Rooms are big & spacious. Plumbing is a huge problem. Dont expect the water to come gushing out of the taps as it takes ages and when it gets there, it trickles out, so if you have long thick hair like mine - you will not be washing it!! the rooms are extremely hot, even with the windows open, so the hotel very kindly loaned us a fan for both of the rooms we had hired. that made life and sleep more bearable. the breakfast staff need a word or two in customer service and etiquette. they were quite rude and stand offish - quite a let down from the reception staff that were always most accommodating and helpful.

Guest rating:

17/9/2014

"Excellent location"

Guest rating:

15/9/2014

"comfy beds"

windows blocked out, I like to see a view ! room was clean and tidy.

Guest rating:

15/9/2014

"Great location for our needs."

Following a request for us to move to another hotel in a different area this was quickly resolved by Thistle Hyde Park and we enjoyed our stay with our friends,rooms all next to each other overlooking Hyde Park,excellent.