make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
2/7/2017
"overpriced for a very budget hotel"
Maybe we were just given the worst room, very bad stains on the carpets, far too hot in the room to get a decent nights sleep, very tiny bathroom, under the beds hadn`t been cleaned..... on the plus side, reception was air conditioned !!
30/6/2017
"Can`t swing a cat"
Staff attitude great,very helpful. Room tiny,approx. 7 ft. Wide,asked for and got a much needed fan due to good weather.cleaners attention to detail leaves quite a bit to be desired.no towels changes in the 4 days we were there.directions to hotel from the underground were poor,took a lot longer to find than should have been needed.
25/6/2017
"good location, friendly staff"
a few mins walk to the tube, shops and a pub really close, would defo stay again
21/6/2017
"-"
Room small no phone noisy every night students in beer garden up until early hours every night. Hair dryer not working I have seen bigger student accommadation. Dirty carpet no air conditioning friendly staff
1/6/2017
"Very clean but basic "
26/5/2017
"BASIC"
Was ok to put your head down
12/5/2017
"-"
Easy access to the the tube station. Room was standard, small but okay. Only given one pillow and bed was really hard. Not easy to sleep on. Other than that it was worth the money we paid.
12/5/2017
"good and clean room, friendly and polite staff. I enjoyed my stay, certainly value for money"
7/5/2017
"good"
room was ok but the shower should be on a hose so you can use at various heights
27/4/2017
"Well presented and nice helpful staff"
Well presented and nice helpful staff. Our room was smart, but too small for a double. It was a very comfortable bed though.
25/4/2017
"Lovely hotel"
Hotel was lovely and warm. Central heating very efficient. Good supply of hot water. However the room was a bit small and access for. One side of the bed was limited.
22/4/2017
"-"
Second time we stayed there as a theatre break. Would choose it again!
19/4/2017
"Overnight stay 30 mins walk from Albert Hall ( or 10 Mins by bus)"
Friendly and helpful staff. Room clean and perfectly adequate for a short stay. Location quiet which is something you can rarely say for a London hotel.
10/4/2017
"Nice Hotel"
Friendly staff, lovely clean hotel, comfy bed. Had trouble finding it, no sign outside so not aware of hotel until standing outside. Would definitely stay again.
7/4/2017
"-"
Very nice hotel however rooms are rather hot and not the one pillow my partner and I had each were rather thin which made it an uncomfortable night.
2/4/2017
"Good hotel"
Nice clean hotel. Excellent helpful staff. Loud guests promptly sorted by staff. Would stay here again and recommend to others.
18/2/2017
"Good value, friendly hotel"
I stayed mid February when the price for a single room was little more that that of a hostel (which wouldn`t have been ensuite) so was very good value. Only 5 mins. walk from West Kensington tube. Staff friendly, room was clean and decor was in good nick - wasn`t shabby. Bathroom was very clean and modern. Bed on the hard side but that suits me fine. All in all very good value for (fairly) central London hotel. I`d use it again quite happily
23/1/2017
"-"
Lovely friendly staff, clean room.
19/1/2017
"Just wat we needed"
Hotel was small but lovely. Bed was comfy
15/1/2017
"Pretty good but an extra pillow each and a hand towel would have been good. "
18/12/2016
"-"
A friendly and warm, budget hotel, convenient for Olympia, and Royal Albert Hall, and Tube stations. Lovely and quiet.
17/12/2016
"Complete dump full of stag do, stains on bedding and carpets"
Avoid!
13/12/2016
"-"
This hotel met our needs and we would have no reservation in staying there again.
5/12/2016
"perfect for me"
i found the hotel very suitable to my needs. very clean and the single room was perfect for my short stay.the staff were exceptionally kind and helpful.i will definitely stay there agai when I next visit the area.
28/11/2016
"Excellent "
Excellent, lovely staff and spotless room. I`d had a single room , small , compact but with everything you`d need . Room 9 , quiet, warm , comfy bed and certainly as clean as ant 5* hotel I`ve ever stayed in . I`m an always a very critical guest but on this occasion I`ve absolutely no critical comment to make about the hotel .
25/11/2016
"Lovely hotel "
Lovely hotel, good facilities and excellent location
20/11/2016
"For the value...excellent. "
Just what we needed. The triple room was a tad on the small side but for what we paid including theatre tickets for dress circle show of Thriller we couldn`t have asked for anything more. Clean, warm, nice bathroom, only a stones throw away from a tube station and a nice little bar famous 3 kings when we hadn`t wanted to go far on our second night. The staff were very friendly and helpful. Overall, very impressed with the package, we are already planning our next event one. :)
15/11/2016
"Very nice"
11/11/2016
"Poor knowledge from staff"
Okay so I get that it`s a budget hotel but I would still expect certain standards. Firstly I had to ask for another room because the room we were given originally reeked of smoke. The window was wide open in the room so the hotel obviously knew it stunk so why try and get away with it? The hotel has a no smoking policy and the smell of that room was not of somebody having a crafty fag out the window, it was strong overpowering so how or why they deemed it acceptable for the next occupiers is beyond meAnyway next, the staff at the hotel were quite inept and didn`t seem to know what was going on - in fact they cost me £65 in a parking fine from giving me poor advice and not really knowing how the parking around the hotel worked. The lady on the Sunday morning didn`t have a clue what to say when I told her I`d been fined and had no customer service skills to deal either the issue. She simply gave me an email addresss for the manager. The manager is yet to reply to my email.
5/11/2016
"The a bit small "
This is nice but the rooms are a bit small not enough room to swing a cat and there isn`t no food served on the premises which is a shame apart fm this it`s still nice hotel to stay in
5/11/2016
"Good as a base"
This hotel is easy enough to get to and there is a lovely cafe called Cafe Continental nearby for breakfast. it is fine as base if you are out and about all day but it is basic.
24/10/2016
"Family Room?!!!!!!"
The room we were put in was horrendous! We booked a family break and arrived to find a room that was bunkbeds and a single, the bunk bed was that high it was unaccessible for the adults and frankly dangerous for a child!! The guard rail was 4" above the mattress!!! When we booked a family room this is totally unacceptable!! The bathroom was the size of a phone box, with the toilet literally joined to the shower, it was an absolute joke, we will not be booking with this company again!!!
24/10/2016
"-"
Basic hotel but good value for money. It is clean and looks to have been decorated recently. Friendly check in staff. Good access to the underground.
22/10/2016
"Friendly, clean and well located"
1/10/2016
"-"
Room very small,noisy location - bins being emptied at 5am, bad carpet stains. Staff though very helpful
1/10/2016
"Don`t expect any frills "
Imagine the average houses box room, and that`s what you will get.
24/9/2016
"Good value for money"
Nice clean hotel in great location. Easy to find. Very close to the tube station and a nice restaurant cafe. Next to the tube station was a nice pub. Although the hotel is near these amenities, it is also situated on a very quiet road. We will use it again.
24/9/2016
"Ouch"
Beds as so very uncomfortable. All in all an ok stay though
23/9/2016
"Clean and tidy"
The hotel was very clean. The staff pleasant. The room was quite.
21/9/2016
"very nice"
Clean and comfortable in a quiet street close to good transport links we really enjoyed our stay. The evening concierge was excellent and nothong was too much trouble. Thank you.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
With Hotel Direct you can make your break for LESS money. It's cheaper because when you book a break, we pass on special discounts for packages from hotels and train companies as well as making the total price lower. And you'll make a break in LESS time because in one place you can book your hotel, your train plus 1000s of shows, events and attractions.