make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
28/3/2011
"The hotel room was neat, tidy, quite& well maintained "
We booked a double room but we were given a room with two single beds. The food was at best average & expensive.
20/3/2011
"Hotel needed at Heathrow? Can`t go wrong with Holiday Inn"
A very comfortable hotel, staff are customer focussed and friendly. Both the evening meal and breakfast were very good. I would certainly use this hotel again. Very reasonably priced with Hotel Direct.
16/3/2011
"I was sure i booked hotel parking for min 12 days but got charged £100.00. "
Just looked at your online booking form and you have to pay before confirming parking. Airport parking with charged parking you are having a laugh. At my expence. will never use you again.
5/3/2011
"-"
We enjoyed our stay at this hotel. Clean, comfortable and easy check in. Good beds. Thank you
1/3/2011
"The hotel is convenient and just what we needed after returning to UK after our holiday"
It is only 5 mins by taxi from terminal 3, there is a hoppa bus, but this costs 4GBP each and the taxi is 10 GBP. The room was ready, clean, quiet and with lots of space. Breakfast was included in the room rate and was a good standard. Just what you would expect from a HI.
24/2/2011
"Nice ,clean hotel, friendly staff, food was excellent , would stay again next time I am at Heathrow"
17/2/2011
"Generally very good and very good value but frustrated by internet problems."
Usual high standard of Holiday Inn except that I was unable to connect to the internet in my room. A cable was provided but no socket to plug into and no wireless network in range. Reception staff promised to get it sorted but no one turned up.
15/2/2011
"Comfortable and practical accommodation, reasonably priced."
15/2/2011
"Room"
11/2/2011
"Clean, Warm, Convenient & Friendly"
8/2/2011
"Couldn`t have been better"
Great location, so close to the airport. Staff were friendly, welcoming and professional. A buffet dinner was a nice surprise and the smiles of the chefs was another pleasure. Get a taxi to the airport, only 10 pounds and the driver helped with luggage. A great all round experience.
30/1/2011
"-"
THIS WAS A VERY BRIEF STOP. Good meal at dinner and a comfortable room and we will be happy to visit youi again.
17/1/2011
"An excellent hotel, but for failure of an early morning call which had been arranged.."
The early call for 5.30 was recorded, but simply did nto occur. Nor did it occur at 6 am. this is a serious error for an airport hotel. On the credit side, the meals were good (but a much too limited bar menu).
5/1/2011
"Initial confusion over booking, but quickly sorted out"
Pleasant modern, excellent shuttle access. Sad not to have wifi in the rooms as we are traveling with a tablet and not a plug in laptop. Also surprised to have to pay for internet access for the first time and we have been in the UK over the past four weeks. This caused an initial reaction of resentment, even though it was not a high fee for use. Very nice staff
18/12/2010
"quiet, comfortable rooms with great service, would stay there again"
8/12/2010
"Perfect choice for my needs, excellent facilities & staff, Bus £4 to airport. Highly reccomend."
17/10/2010
"very handy for terminal 3 heathrow"
13/10/2010
"Lovely clean hotel, very close to airport, and QUIET bedrooms"
10/10/2010
"A truly quiet experience with good amenities- thumbs up!"
Only criticism was having to get someone to wait on me in the cocktail bar - at least ten minutes went by before I approached the bartrender and asked for service. He was most apo;logetic and offered excellent service promptly.
4/10/2010
"3 Holiday inns in the precinct and instruction to get to the right one could be better. "
30/9/2010
"-"
just a few things - only one towel in bedroom, had to ask for more. food prices not bad, for London.
29/9/2010
"-"
Hotel served it`s purpose for a reasonable price given where it is.
27/9/2010
"Very impressed Thank you"
We were greeted with a smile and made feel welcome. Staff very helpful with our requests. Service was really great and always with a smile on arrival, dining and on departure. Will definately recommend to anyone
21/9/2010
"this hotel is ideal for when you take a flight from heathrow airport"
This hotel is a definate if you are flying from heathrow its clean and well presented the night stay was exellent value for money and the all you can eat buffet is a must highly reccomended
18/8/2010
"No complaints with the hotel but...."
I had to spend an overnight there. The hotel was excellent. However its location, while close to the airport seemed isolated with nothing near by of interest to fill in the hours of the afternoon and evening before my flight the next day. I am not unhappy with the hotel, but in future will prefer to stay in London city.
7/8/2010
"Everything was fine, very nice in fact.Room was comfortable and clean. Breakfast was very good."
One comment about location. Arriving late in the evening, it was difficult to find your bulding and especially the front entrance. it was easy to miss.Perhaps a sign pointing to main entrance would have been helpful(If there was one, I`m sorry that my friends and I missed it...
24/7/2010
"-"
Good hotel clean and comfortable. Buffet breakfast comprehensive and well cooked. Excellent location for Heathrow Airport
22/7/2010
"-"
nice comfortable hotel. However, when we went to dine we were given a table almost directly below air-conditioning which was blowing out very cold air. We asked to sit elsewhere, but were told the air-con would be turned down. It was eventually, after about 20 mins, but then came on again before we had finished eating. The restaurant was not busy, so didn`t understand why we just weren`t moved. Our food went cold quickly after being exposed to the cold air. Had it not been for that it would have been a completely positive experience
22/7/2010
"Good airport hotel"
Clean, comfortable and on the bus route - perfect!
17/7/2010
"-"
It was a bit annoying when we tried to book in, and they couldn`t find our booking. On production of my booking printout, they miraculously found it. Why? Also, the room was very hot and the air conditioning was totally ineffective.
16/7/2010
"Great stay. Very nice hotel. Food is excellent."
When I arrived, my reservation was not on file, but things were worked out within fifteen minutes and I was given a room. The staff was very helpful.
13/7/2010
"the lock on my bedroom door was not working It was broken. I used two coathangars to secure the lock"
9/7/2010
"the receptionist was very off hand! the bathroom smelt rather unplaisantly! The breakfast was good, "
5/7/2010
"-"
We were really happy with our stay at your hotel. Room was lovely, the location for what we had to do was first rate. The breakfast was superb and presented really well. Staff great too. Thank you and if we are ever your way again, we will stay with you. In the meantime, we will be recomening you to our friends and family.
2/7/2010
"Friendly and efficient"
We enjoyed our stay. Particularly impressed with the level of sound proofing. The runway is just across the road and we didn`t hear anything.
25/6/2010
"Three times you promised to ring back and you didn`t! Appaling service fellas!"
Having booked a double and recieved a twin I rang on 4 occaisions to complain! I was assured someone would ring back on three occasions and you failed! Never use you again!
22/6/2010
"Very good value, very close to Heathrow, excellent hotel car service."
17/6/2010
"Great location, friendly & efficient staff"
Very pleased with the clean, comfortable room. Food good. Quick bus link to airport stops at hotel entrance. Would definitely stay again.
14/6/2010
"efficient and comfortable"
13/6/2010
"We were very impressed with the staff and service provided"
Check in was very fast and the room was above average. We dined there at the buffet which we could not fault and enjoyed a buffet breakfast the following morning. We were also offered a late check out (2.00pm) at no extra cost. We would make particular mention of a staff member named Gemma who was most helpful
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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