make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
17/9/2012
"no fried eggs reported faulty tap nothing got done"
26/7/2012
"Room was good but had to queue for twenty minutes for breakfast and no bread left for toast and no a"
9/6/2012
"Ideal Central London Hotel"
Staff were friendly and helpful, hotel very clean, beds comfortable and at breakfast the food was good. Although our twin room was small it was ideal for an overnight stay. The only problem was that the shower was not very good, most probably just needed de scaling. But would definitely stay there again
6/6/2012
"Very good connection to underground railway system ( Circle line ) - to all major attractions. "
Overall the Hotel was very good - its service / staff were excellent. The only thing wrong was the top 5th floor bedroom was to warm even with the air fan fully on and the weather cold/damp outside - would suggest air conditioning.
7/5/2012
"Excellent location and value for money"
23/3/2012
"Lovely place to stay."
A lovely hotel,with helpful staff,nice clean room and good size comfortable bed. Good location,would reccomend.
13/3/2012
"Change of hotel"
We had a minor setback when we checked in at our hotel (quality crown at Hyde Park). Having received a confirmation two days prior to arrival (which I thought was excellent) my party of 6 arrived t the hotel and completes registration forms, only to be told that they could accommodate us due to "maintenance". I have mo issue with the manner this was dealt with. We were given complimentary drinks then taxi`d across to our new hotel Mercure Hotel Lexham Gardens. This hotel was lovely and we has an excellent stay. My only criticism is that it would have been better if we`d been alerted to this earlier. We actually lost about an hour of our weekend and we probably would not have chosen a hotel in this area but, as I said previously, the Mercure was excellent - clean, good facilities and pleasant, very helpful staff
8/3/2012
"-"
HOTEL IS CLEAN FRIENDLY AND CLOSE TO UNDERGROUND. BREAKFAST WAS VERY GOOD. WE HAD TWIN ROOM WHICH WAS FAIRLY SMALL BUT HAD EVERYTHING YOU WOULD NEED. WOULD RECOMMEND AND USE AGAIN.
27/2/2012
"Great Hotel"
We were moved to their sister hotel, Hotel INDIGO, Staff could not be more helpful, just everything was Fab, had a lovely stay and would go back again, staff very friendly, hotel beautiful, would recommend this hotel.
21/2/2012
"-"
really good clean hotel friendly staff, happy to help, good location for walking to Oxford Street or nearest tube.Good food, plates could have been be kept warm.
20/2/2012
"Location good, rooms ok"
Small rooms, basic but clean. Everything a bit off, but great location, safe, and cheap.
24/1/2012
"Quality Crown Hotel"
Easy to find, very helpful staff, room a bit small, TV did not work or kettle in room, lovely breakfast
14/12/2011
"lost booking, porter in bedroom."
The hotel had no record of my booking when i arrived and asked ME to email it to them , which i immediately did. When i arrived back hours later they hadnt bothered to look for it and i was subjected to furthur delay. Porter got me a cab to go out. I forgot phone, went back to my room to find him in there with tv on and his pants down..... need i say more?
27/11/2011
"VERY CLEAN AND COMFORTABLE PLEASANT AND WELCOMING STAFF WOULD STAY AGAIN WELLDONE THE STAFF"
BREAKFAST COULD BE WARMER AND HOPE THEY GET BETTER SAUSAGES BUT OVERALL VERY GOOD
24/11/2011
"Immaculate room, professional staff, good location, great breakfast, very good deal"
All in all a very comfortable overnight stay. Two small things though:- bedroom window wouldnt stay open so had to be wedged. Also, breakfast was good but not as much choice as would have liked ie no porridge.
14/8/2010
"-"
Very friendly, welcoming staff.
20/5/2010
"ver poor water pressure nd hot water, but friendly efficient staff. Good location."
26/4/2010
"Poor quality for £120per night"
Marathon weekend, cramped room, no fresh air in the room as window bolted shut.Fan to get air from outside room was noisy and difficult to sleep through. Window looked into another corridor so your room could be looked into by other guests. 120 pounds per night and no breakfast included. Not a great hotel would not recommend it, poor quality for the money. Neither quality or comfortable could be said to be correct.
21/2/2010
"clean, convenient, small room, expensive"
the headline says it all the small rooms and the high expensive are typical of London lodging
16/1/2010
"Very comfortable, close to the tube and lovely, friendly, staff."
Well positioned with restaraunts and bars close by. Lancaster gate tube nearby and the close proximity of Hyde park make this a brilliant location to explore London. The Hotel is well kept with a bar but most important, the staff were brilliant ; very friendly, helpful and hard working.
4/1/2010
"Disappointing and unhelpful service"
Had booked a triple room 2 months in advance and was told on arrival that there were no triples available. Given two small rooms, the larger of the two did not have a working tv or working radio, a juniopr member of staff came and fiddled with the wires but then said nothing could be done. The woman on front desk was unhelpful and unsympathic to the point that it bordered on rude. She said there was nothing they could do once and then just turned away and ingored me. I would not stay at this hotel again
8/12/2009
"Moved hotel due to plumming problems - had to walk to an alternative hotel"
Very noisy room and not sound proofed against outside environment and noise
4/12/2009
"Small room, but well presented."
25/11/2009
"-"
Basically we arrived at the hotel and were greated very warmly by Sheena on reception and she was very helpful even when we asked for a bigger room,which i have to say was very clean and tidy..Praise must also be given to the rest of the staff,Would i stay there again? yes i would.
9/8/2009
"Great location"
Very close to Paddington but very quiet.Accomodation good.Breakfast ok but maybe need to use more teabags.Would return for the excellent service and location.
19/7/2009
"Convenient central London hotel"
Our room was clean, spacious and well appointed. Buffet style breakfast was well stocked, but we were disappointed that only scrambled eggs were on offer.
1/4/2009
"Hotel ok but bedroom very basic with an uncomfortable bed"
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
With Hotel Direct you can make your break for LESS money. It's cheaper because when you book a break, we pass on special discounts for packages from hotels and train companies as well as making the total price lower. And you'll make a break in LESS time because in one place you can book your hotel, your train plus 1000s of shows, events and attractions.