Secret Hotel Near Hyde Park reviews

Guest rating:

4/12/2016

"-"

Very compact rooms

Guest rating:

4/12/2016

"Poor facilities"

Room was newly refurbished but very small for 2 adults. Wet room was poorly designed and water did not drain properly, leading to standing water around sink and toilet. Of 3 lifts, one was unserviceable and other was in permanant use by staff changing bedding, very time consuming trying to go between floors with 1 lift serving all guests. Staff courteous but overwhelmed at breakfast time. Breakfast was excellent.

Guest rating:

3/12/2016

"-"

The reception and concierge staff were very good and the public areas of the hotel very attractive. We upgraded from a standard double to an executive double on the strength of reviews which said the rooms were small. The room was not executive and in particular the bathroom was small, very tired and a little dirty. The breakfasts were good but the food was too cold, the heaters in the tureens inadequate. The conservatory dining area is tired and grubby. Some investment needed.

Guest rating:

30/11/2016

"Lovely Hotel"

Got a great deal for the xxxxx hotel xxxxx xxxxx and was not disappointed. Room had everything needed, was clean and comfortable. The staff at reception were very helpful and the breakfasts were delicious. Could not complain about a thing!

Guest rating:

29/11/2016

"-"

Rooms on the small size, but then What do you do in them but sleep? Bed comfy, room was a bit stuffy but soon sorted after turning the heating down low. Nice breakfast, hot, which is a good thing as it doesn`t happen a lot in some hotels. Staff friendly and helpful. Good location being a stones throw from Lancaster Gate tube station, 2 or 3 stops from Oxford street.

Guest rating:

28/11/2016

"clean comfortable good food"

we enjoyed our short stay and would come again, one slight problem breakfast bit chaotic and short of food

Guest rating:

26/11/2016

"Central stay for show and winter wonderland "

Great central location, staff extremely helpful, breakfast scrummy. Would definitely recommend upgrading to executive room if you can, would definitely stay again

Guest rating:

21/11/2016

"Satisfaction Eventually"

The hotel is generally good value, but the rooms do vary considerably. The hotel rooms are gradually being renovated, so if you find yourself in one of the older rooms that is need of a bit of TLC I suggest a call to reception to request a change. I must add that the breakfast is of a good quality. The hotel is also in a good location, next to xxxxx xxxxx and the Central Line Underground (Lancaster Gate). The hotel is also in walking distance (10 Min) from Paddington Station.

Guest rating:

21/11/2016

"-"

EX location clean , good breakfast .

Guest rating:

20/11/2016

"-"

Location brilliant for Winter Wonderland and Oxford St

Guest rating:

20/11/2016

"-"

Great stay for our weekend of fun! We walked through the xxxxx to Oxford street before tackling the underground! The hotel is away from the hustle and bustle but close enough to the station to go on your adventures. Good clean well equipped room, lovely wet room, comf...ish bed, ( well no bed is like your own!) great breakfast, great service and everything was spotless. What more could you want! We would stay there again.

Guest rating:

20/11/2016

"-"

Hotel room very bijou !

Guest rating:

20/11/2016

"Excellent breakfast"

Excellent breakfast, lovely staff, good location Small room,slow lifts - stairs not sign posted

Guest rating:

20/11/2016

"Small rooms and beds but beautiful hotel and helpful staff!"

Guest rating:

17/11/2016

"Awful "

Very small room, not clean could not bring myself to have a shower needs a good clean.I would never rate this as a 4star hotel.

Guest rating:

16/11/2016

" xxxxx xxxxx - great location "

Hotel next to xxxxx xxxxx. Also next to Lancaster Gate tube - easy access. Room was compact but all amenities and very comfortable.

Guest rating:

15/11/2016

"Breakfast ad location excellent for our plans, easy access to Tude services"

Overall service and accommodation good, shower ( wet room style) tended to make the bathroom floor excessively wet and unpleasant to use for other issues.

Guest rating:

14/11/2016

"Faultless service very impressive"

Guest rating:

13/11/2016

"Good location "

Slow check in queued for 30 mins 1 receptionist struggling to cope with demand ,rooms not ready for some people. Breakfast good.

Guest rating:

13/11/2016

"Fantastic service"

Had a lovely stay, bug thanks to Caroline for dealing with us while in a very professional manner, rooms clan and tidy breakfast was excellent would recommend to others and would 100% sat at your hotel again

Guest rating:

13/11/2016

"For one night only"

The hotel was adequate for my daughter and me as just staying for one night, wouldnt have wanted to stay in room for longer as too small and bathroom really tiny, could just about get in it!! Otherwise all good and the breakfast was great, buffet and loads to choose from, would i stay again, probably yes but for one night only.

Guest rating:

12/11/2016

"Great situation for underground and only a short trip into the West End"

Guest rating:

7/11/2016

"Great location but needs TLC. "

After seeing the room we paid for we upgraded to a superior for an extra £35 each room which we felt should have been what we`d originally booked. The rooms need attention especially the bathrooms. Also the corridor had work being done to it and had plastic trip hazard flooring everywhere. The breakfast was good and the staff friendly. The hotel is in a great location too.

Guest rating:

2/11/2016

"-"

Excellent service and breakfast

Guest rating:

30/10/2016

"review of xxxxx xxxxx xxxxx hotel"

Good location by tube, bus, xxxxx xxxxx, shops. Friendly helpful staff. Wonderful breakfast. Our room was very small and fittings poor - doors on wardrobe and on shower were damaged. Bathroom had clear glass door so no privacy in shower or on toilet. Comfy bed. Quiet location. Hotel n in need of some TLC, especially as NOT CHEAP!

Guest rating:

30/10/2016

"Breakfast staff rude"

The staff at breakfast did not know their job and were rude

Guest rating:

23/10/2016

"Pleasant "

Very nice hotel, very pleasant staff I will definitely stay again

Guest rating:

16/4/2016

"Room a bit small, but very clean and tidy, staff very helpful"

Guest rating:

4/4/2016

"very small room in need of a makeover!"

Breakfast was nice however we were very disappointed in teh room

Guest rating:

31/3/2016

"Be careful when choosing room rate !"

Because we were travelling as mum and 2 teenagers , I was put in a room as small as a cupboard as I was classed as single, the staff were brilliant tho and upgraded me for free to a economy double but this too was very small with bed pushed against wall, I went and complained again offered to pay extra for a better room. Eventually for £35 I was given superior double which was just a normal but nice double hotel room! So beware of cheap offers , you get what you pay for!

Guest rating:

30/3/2016

"Nice hotel "

Lovely hotel I just didn`t expect to have to sleep next to wall as double bed against wall and just a bit awkward in shower/bath as a boxed in piece above bath made it difficult to shower Otherwise had a lovely stay nice friendly staff lovely breakfast and nice and clean Thankyou xx

Guest rating:

25/3/2016

"Not 4*"

There is no way this hotel could be classed as 4*. The decor was old and shabby, our room was threadbare, the bathroom was tiny and smelled awful and the "curtains" were wooden sliding doors and the carpet was threadbare. The staff, however, were lovely and helpful and the breakfast was nice. I am just very disappointed, as a 4* hotel was what we booked, and this definitely was not 4* standard.

Guest rating:

22/3/2016

"Small rooms"

Room we were allocated was very small. OK for tiny people. Otherwise good location excellent staff and good food.

Guest rating:

21/3/2016

"-"

WE had a problem with the first room we received, but the hotel staff had no problems in moving us to a more suitable room without any fuss. It was nice to see this, so often this is not the case!!

Guest rating:

16/3/2016

"Great Value Mystery Hotel"

Perfectly located 4* hotel - very friendly staff. Comfortable room with snug bathroom. Good breakfast. Great value.

Guest rating:

14/3/2016

"fantastic"

hotel was great. staff were very welcoming. would defiantly go back again.

Guest rating:

14/3/2016

"excellent location"

really enjoyed our stay rooms were good sized & spotlessly clean comfortable bed breakfast - great choice of foods from full English to continental friendly and efficient staff

Guest rating:

13/3/2016

"Great location "

Great food and reasonably priced, hotel tired but looked as if being refurbed (March 2016) Room small but comfortable, location fantastic for Royal Albert Hall and History/science museums. Would use again for price we paid (£100/double b&b)

Guest rating:

10/3/2016

"-"

Excellent service and facilities - special thanks to Reception for their help with above problem over theatre tickets. Excellent restaurant as well; we enjoyed the Malaysian menu.

Guest rating:

10/3/2016

"Lush hotel"

Lovely hotel. Friendly and helpful staff. We had a problem with room key so they upgraded us. Nothing too much trouble. Thanks Antonio for the upgrade and your help. Would recommend this hotel every time!! Also good position. xxxxx xxxxx opposite. 15 minute walk to Oxford Street. Excellent.