Secret Hotel Near Hyde Park reviews

Guest rating:

29/1/2017

"A bed for the night"

Guest rating:

25/1/2017

"Just great"

Well worth booking

Guest rating:

25/1/2017

"Great location, helpful staff, lovely breakfast, good value."

Room was a bit on the small side and could do with some refurbishment but clean and fit for purpose. Communal areas are lovely, clean and tidy. Staff helpful and polite. Would definitely recommend and would visit again.

Guest rating:

25/1/2017

"Lovely hotel stayed here many times never had a problem. Staff are efficient and helpful"

Recommend to anyone. Keep it on your list please

Guest rating:

24/1/2017

"basically nice hotel could be improved on."

nice and clean staff very good. in a back room looking onto courtyard which needed a good cleanup.requested brandy`s in the bar but they came in whisky glasses which we didn`t approve of.

Guest rating:

23/1/2017

"Small but Clean"

Hotel good for short stay. Room clean with all you needed including a hair dryer. Air conditioning good. Had a bath with shower above, shower ok but not a power shower. Room small but expecting this in London. Good location for xxxxx xxxxx and Tube station if it had been open, shut whilst we were there for renovation work. Breakfast quite good. Perhaps lacking hanging and drawer space if staying for more than a few nights. check in and out very fast.

Guest rating:

23/1/2017

"Good position near xxxxx,pity our nearest station is not in use"

Guest rating:

23/1/2017

"Good value, great breakfast!"

Although our room was a little tired and in need of some tlc, it was clean and comfortable. We had a good night`s sleep and the breakfast was amazing. Staff friendly and helpful.

Guest rating:

22/1/2017

"Brilliant value for money."

No complaints. Room very clean. Breakfast good. Staff very helpful. Good location just 10mins walk to central Oxford St and opposite xxxxx xxxxx.

Guest rating:

21/1/2017

"-"

The hotel was not the Near

Guest rating:

20/1/2017

"Very good for the price"

Took the `mystery hotel` option near xxxxx xxxxx. Got the xxxxx xxxxx xxxxx. Very nice hotel, friendly staff, very clean, excellent breakfast included. Rooms are tiny though, but ok for 1 or 2 nights. Very clean and modern, tea and coffee, hairdryer, iron and board, TV, just very small. Location near Lancaster Gate tube but it`s closed until July 2017, Paddington tube is only 0.4 miles away and there are 3 buses that go to Oxford Street from outside the hotel so not a problem really but something to be aware of. For the price we paid for great seats and the hotel it was a bargain, would definitely use it again.

Guest rating:

20/1/2017

"Good value, comfortable stay"

Standard room very small but it has everything needed for a night`s stay and the bed is comfortable and the breakfast excellent. Staff were friendly and efficient.

Guest rating:

16/1/2017

"Clean and mostly friendly "

Hotel , nice enough , rooms small , but bed comfy and rooms clean .We didn`t visit London to stay in the room so size of the room didn`t matter ,breakfast brill. Only let down nearest tube station closed ,so it was a five pound taxi ride to next station or 10min. walk .

Guest rating:

15/1/2017

"-"

Room very dark- even using all lighting- breakfast very good

Guest rating:

15/1/2017

"This weekend"

Great location with a lovely view of Kensington Gardens from our room and exceptionally efficient and friendly staff, Antonina on reception and Dana in the restaurant are worth a special mention.. Super meal on Friday night and an easy room swap when our first one was very cold and appeared to lack any heating despite turning on full The room we were moved to was very cold when we opened the door but the heating was far more efficient and heated it to a comfortable level in about 25mins however the bathroom had no way of getting warm. No towel rails or vent into the bathroom meant it never warmed up and our towels stayed damp. Unfortunately the water wasn`t very hot either, we gave up with the shower as it was very fine, slow jets of water and tried to have a bath but just didn`t get hot enough to be pleasent. Such a shame as we couldn`t fault any other part of our weekend with you.

Guest rating:

15/1/2017

"Impractical bathroom"

Nice hotel but small bedroom and tiny wet room. Everything always wet needed extra towels really to mop up every time! Had to put shoes on to use the wc. Nicely decorated.

Guest rating:

15/1/2017

"Average "

We were moved twice the rooms are a lot smaller than the picture on the website, They are renervating some rooms wich is definitely needed. The lady @ customer care was more than helpful and tried her best to accommodate our needs. But on the last morning I experienced a cold shower which was awful. Value for money not really.

Guest rating:

15/1/2017

"Central, comfortable and clean."

Guest rating:

11/1/2017

"-"

Although we did get a good deal. The room was very small. Added gratuities to everything, even drinks at the bar, which made it very expensive fir a couple.

Guest rating:

2/1/2017

"Good Location "

Guest rating:

1/1/2017

"Beautiful hotel "

Lovely hotel, very nice feel when you walked into this hotel, were made to feel very welcome, all staff were very helpful. Lovely clean room, and great location opposite xxxxx xxxxx, would highly recommend it.

Guest rating:

1/1/2017

"Great Hotel"

We enjoyed a one night stay at the xxxxx Hotel at xxxxx xxxxx. Staff were helpful, the room was comfortable and very clean. The cooked breakfast was high quality and service very good too. Overall, this was a very good deal and I would recommend this hotel to other customers.

Guest rating:

31/12/2016

"Exceptional Customer Service"

Room not quite ready on arrival so we were offered an upgrade immediately as we were only staying one night. Close to usual tourist spots i.e. 20 minute walk to Royal Albert Hall.

Guest rating:

22/12/2016

"-"

hotel clean room adequate staff friendly food good

Guest rating:

20/12/2016

"-"

Furniture in the foyer a bit lack lustre, looking very tired and lacks any comfort at all. All needs replacing to match the rest of the hotels decor

Guest rating:

20/12/2016

"Good Location For xxxxx xxxxx And Tube"

Well located hotel ok for a couple of nights. Rooms very small breakfast very good choice. F

Guest rating:

20/12/2016

"-"

Very clean just enough for an over nite stay .

Guest rating:

19/12/2016

"Great Hotel"

Location is very near Lancaster Gate Tube station and good bus service just round the corner. Beautiful clean hotel, lovely bedroom, excellent breakfast, very friendly and helpful staff, especially the concierge.. Would go back to this hotel and can recommend it.

Guest rating:

19/12/2016

" very good value 4 money"

Staff very helpful and food was good

Guest rating:

19/12/2016

" Hitel, xxxxx xxxxx."

Very warm welcome, gorgeous room, very confortable, the breakfast was awesome, a great variety and catered for all needs. All staff were very nice and welcoming, made our stay all that more special.

Guest rating:

19/12/2016

"-"

All staff very good, twin room good, spacious, everything you needed.

Guest rating:

18/12/2016

"hotel and service amazing room a little tired"

Guest rating:

15/12/2016

"Winter break"

Excellent hotel. Superb location. Helpful staff. Great breakfast. Well done xxxxx Hotel Only `flaw`, if it could be called that, was size of the room - but there again, it was only for sleeping in!!

Guest rating:

13/12/2016

"Excellent location and cannot fault the staff"

Guest rating:

12/12/2016

"Looks can be deceiving"

Reception & entrance very impressive,skirting missing off wall in lobby and room very small but clean,looked out onto a brick wall not xxxxx xxxxx as in description!!!!

Guest rating:

12/12/2016

"Fantastic location, extremely helpful staff!"

What a find! Literally 3 minutes walk from Lancaster Gate tube station, right opposite xxxxx xxxxx. Room was perfect, very comfortable and clean, we slept like babies! Excellent breakfast with so much choice it was eye boggling, we were super impressed with all the staff who were courteous, polite and so helpful without exception, will definitely be returning and recommending this gem of a hotel!

Guest rating:

10/12/2016

"Adequate"

Friendly, clean, impressive entrance, outstanding breakfast. The room was very clean but basic. Shower was poor. Requires a total make over. Shower gel, shampoo and soap supplied. The room was adequate as we only slept in it and the bed was very comfortable.

Guest rating:

5/12/2016

"Hotel Chorus, conveniently placed ,near xxxxx xxxxx and shops"

Very small room, like a shoe box for two people and double bed pushed against the wall,making it very difficult for someone of our ages to get in and out of especially in the middle of the night.The room was very cold and we had to ring reception twice to have it sorted out.We also found the shower extremely dangerous to get in and out of, due to the height of the bath side.The room was clean ,with good amenities,

Guest rating:

4/12/2016

"Not quite what we expected"

Description stated overlooking xxxxx xxxxx, our room was downstairs and we had a view of what appeared to be a bin store. The room was basic and not even Travelodge standard . On the tea tray one would have expected at least a custard cream . There was no shower crime in the bathroom apart from the small plastic ones and two small soaps. The hairdryer hanging from a simple cup hook. Breakfast plentiful and you can have full English or curry and rice as the foreign contingency is catered for. Have stayed in far better 4 star hotels than this. Staff friendly enough, however I would not personally recommend this one.

Guest rating:

4/12/2016

"Hotel acceptable apart from breakfast & check out. No tea, bread or glasses. Total confusion"

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