Clayton Crown Hotel London reviews

Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.

Hotel Score:

92%  based on 362 reviews

More reviews >>

Guest rating:

25/2/2019

"Great hotel! "

We arrived 3 hours before check in but our room was available and we able to have it early. Friendly staff, room was very clean and comfortable. Lots of choice at breakfast. We will definitely use Clayton crown again when we see another show! Thank you!

Guest rating:

1/1/2018

"Lovely hotel break"

Beautiful hotel buildings. Breakfast fab. Enjoyed luxury cream tea at the hotel. Parked at hotel for £15 a night. Took bus no 16 straight to Victoria for Wicked musical. Caught tube from Kilburn (ten min walk from hotel) into the West End the previous day. Hotel bedroom has air con you control so room didn`t get too hot as is often the case.

Guest rating:

17/12/2017

"-"

Very clean. Friendly staff room was massive and awesome had everything u needed.

Guest rating:

20/11/2017

"-"

Pleasant stay nothing more Lift a nightmare only one worked had a mind of its own Quite disappointed with location not nice area

Guest rating:

5/11/2017

"Lovely hotel"

Couldn`t fault hotel at all, location & parking were a bonus. We didn`t use the facilities as we hadn`t time, busy schedule. Checking out, nearly had heartattack, gentleman receptionist said I hadn`t paid and wanted to charge me again on checking again he admitted he`d made error , relief..... great overall

Guest rating:

18/9/2017

"-"

Friendly helpful staff, easy to get in and out of central London from here, Very comfortable room.

Guest rating:

6/7/2017

"Clean hotel in excellent location"

very clean throughout. Helpful staff and modern interiors with comfy beds to rest for the night.

Guest rating:

3/7/2017

"Clean and comfortable "

The hotel was clean and comfortable and the staff are very polite, breakfast staff was rushing around trying to accommodate people, could of done with more staff to help out, the food was nice.

Guest rating:

17/6/2017

"Very nice."

Beautiful place in a convenient area

Guest rating:

25/4/2017

"Lovely Stay"

Rooms were excellent, staff friendly and very helpful, we really enjoyed our 3-night stay!

Guest rating:

23/4/2017

"Hotel was mainly very clean, but the bathroom floor was sticky and the room hadn`t been vacuumed."

Apart from above, everything was very good, staff were very polite & efficient... breakfast was good. We would go back

Guest rating:

20/2/2017

"Very comfortable. Restaurant was excellent."

Guest rating:

5/2/2017

"Just what we needed👍"

Clean comfy rooms and beds, decent food and friendly service. Would definitely come again.

Guest rating:

5/2/2017

"Lovely"

Nothing was too much trouble. Little disappointed that swimming lessons took over the pool so we couldn`t use it but no buggy

Guest rating:

27/11/2016

"Good hotel for the price!"

We found the hotel to meet all our needs, the reception / bar area are beautiful! The rooms are functional but not as well maintained as the reception areas! The service from staff is faultless!

Guest rating:

20/11/2016

"Nice staff, clean room with all the basics"

A good stay, Crown Pub in the lobby served decent bar food. It is a fair walk to the tube and isn`t that central (about 40 mins to theatre) so worth bearing in mind for timings.

Guest rating:

8/11/2016

"hotel completely lived up to expectations"

The room was very comfortable well equipped and quiet.The hotel public amenities` were generally good. During our the 3 night stay, we had one breakfast which was good, with a range of cooked and continental choices. We also dined in the Pan Asian restaurant one evening and had a very enjoyable meal. The only other choice for evening dining was from the bar menu, as there was no other option available, this may be a minus point if guests intend to eat every evening in the hotel. We also had a `cream tea, which was excellent!The biggest plus for this hotel is the outstanding staff, who were helpful, friendly and very considerate in attending to all our needs.

Guest rating:

27/10/2016

"Lovely hotel, great lobby, not a great welcome . Expensive.good location for transport."

Lovely hotel , shame didn`t take swim wear . Booked this due to car parking but wish I had just paid for 24 hour parking close to a hotel near the theatres. So much time wasted navigating the transport in and out of the city centre, and especially when only there overnight . Our room huge and stylish , bathroom also huge and stylish. Definitely recommend if staying out of the city.

Guest rating:

22/10/2016

"Luxury at the Clayton"

Luxury hotel situated a few miles from the west end, loved our stay. The rooms were spacious and well decorated and the staff were so friendly and helpful. Would def come back and stay here again.

Guest rating:

30/7/2016

"A super hotel with great amenities!"

I wasn`t expecting the Hotel to be so nice to be honest. The receptionist was so helpful, the room was fabulous, even though I did miss an outside window to open. Breakfast was amazing. My two sons and I just had a great stay and when we are able to have another treat up in London, will will most definitely want to stay at the Clayton! Thank you!

Guest rating:

24/7/2016

"Perfect for access to the City"

The hotel was clean, and comfortable. The staff were friendly and helpful when required but not overbearing. The breakfast was fine.

Guest rating:

14/7/2016

"-"

Amazing loved our stay here,stunning hotel great staff very helpful at all times.food was great would stay here again.

Guest rating:

3/7/2016

"-"

Nice hotel in a good location, parking very limited which cannot be booked in advance...!

Guest rating:

27/6/2016

"Brilliant! "

Lovely relaxing he`ll, perfect for our sightseeing around London. Breakfast lovely, the staff are excellent. Swimming pool heated & right next to our room.! & a good nights sleep!

Guest rating:

12/6/2016

"-"

Hotel and Theatre were too far away from each other

Guest rating:

5/6/2016

"Nice"

Nice hotel but an hour nearly away from the theatre!!! This wasn`t clear at the time of booking. Lovely hotel though, but in a pretty rough area

Guest rating:

25/4/2016

"Lovely"

Clayton Crown Hotel is lovely, although a "bit in the sticks" The rooms were clean, equipped well and the beds were comfy.All staff were very pleasant and helpful from when we arrived to when we left. The bar/food area very pleasant too.I recommend an Uber Taxi any day!!! Quick and convenient to get around and relatively cheap too.

Guest rating:

18/4/2016

"Clayton crown"

Great breakfast, easy access to london using oyster card

Guest rating:

18/4/2016

"Ok"

The Hotel was ok a little far out of London but managed ok

Guest rating:

15/4/2016

"."

Very welcoming. Room was comfortable and clean. Staff were very helpful. Did not expect such high quality for the price I paid.

Guest rating:

15/4/2016

"-"

Lovely room, well presented and maintained. We had an issue with the air conditioning not being effective but the night receptionist on duty kindly provided a mobile unit. The breakfast in the Panasia restaurant, however, was well worth the £12 and wildly exceeded our expectations. And once we had decifered how the shower worked we were more than happy!

Guest rating:

3/4/2016

"Pleasant stay"

very comfortable stay rooms were very clean and good facilities inside the room apart from plug sockets hard to use and one was broken. over all good stay would stay again.

Guest rating:

13/3/2016

"overall n"

Guest rating:

16/2/2016

"A bit tired "

The hotel wasn`t to bad I had flaking paint hanging off in my room

Guest rating:

16/2/2016

"A gorgeous hotel with huge rooms!"

we travelled down the M40 and the hotel was easy to get once off the motorway. On arrival we found a very impressive reception area with friendly staff. We had a double & a triple room and both rooms were spacious with comfy beds & fabulous big bathrooms. The hotel was lovely & quiet and we all slept well. We opted for the breakfast & were spoilt for choice - a super spread of both continental & cooked choices. The carpark was under the hotel & only cost £15 for the night. Although Kilburn tube station is a good walk away, the tube route to the theatre was hassle free & so proved to be a good base for our break. I would recommend this hotel & I would definitely return!

Guest rating:

8/2/2016

"Super hotel"

With the exception of their being a little bit of unrepaired plasterwork in our room this hotel is absolutely super. Staff helpful and friendly, lovely surroundings, safe car park, leisure facilities, super food. Great value for money as well! Would not hesitate to visit again or recommend.

Guest rating:

1/2/2016

"-"

Lovely room, very clean,comfortable bed. Staff were very friendly and helpful. Would recommend this hotel.

Guest rating:

1/2/2016

"Good location but very noisy."

We left feeling somewhat disappointed. The rooms where very average and our shower was quite poor.The biggest disappointment was the Pan Asia restaurant. As a restauranteur myself i thought the service was very poor and painfully slow. Customers around us were getting up to take their own menu`s from the bar, our drinks took for ages in what was not a particularly busy restaurant but most annoyingly was a warm bottle of Champagne just sat on top of an ice bucket. For me the number one question to our customers is would you come back again, sadly i have to say on this occasion i would certainly not.

Guest rating:

24/1/2016

"-"

Clean, spacious rooms. Gym a little dated and very stuffy. We had very noisy fellow guests disturbing our sleep in early hours.

Guest rating:

2/11/2015

"lovely hotel in a ideal location for shops and transport links."

beautiful room would definitely stay there again.only fault rain dripping onto window still during night not nice.

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Or tel Reservations on: 0800 633 8000 (+44 1872 261 100)

Mon-Fri: 9am-8pm. Sat: 9am-5.30pm. Sun: 10am-6:30pm.

Our review system

Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.

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