Russell Square 4 star reviews

Guest rating:

17/6/2013

"GREAT LOCATION, VERY WELCOMING"

Guest rating:

3/6/2013

"Fantasic hotel,in prime location, service 1st class."

Guest rating:

26/5/2013

"Staff made us feel very welcome"

Guest rating:

29/4/2013

"Fantastic location and friendly helpful staff"

Guest rating:

22/4/2013

"Excellent location, sparkling clean, efficient service. "

Ideal for a visit to central London, arriving from St Pancras. I wanted somewhere convenient for visiting the British Museum and this was ideal. I would have rated it Excellent if there had not been a problem, overcharging me for breakfast. When I booked in this was offered for the special price of £12, which I accepted. The breakfast was excellent. I really enjoyed it and felt it offered good value. What I did not like was to be charged £18.50 for this meal on checking out. When I queried this and pointed out the error it was corrected, but a hotel of this standard should have a computor system that shows exactly who has ordered what. What makes me feel particulaly uncomfortable is that this hotel is obviously used by a lot of overseas visitors and someone who is not familiar with our language and currency could easily have been overcharged. A shame to spoil an otherwise great visit.

Guest rating:

13/4/2013

"-"

Charming and helpful staff, lovely comfortable room.

Guest rating:

11/4/2013

"Pleasant stay. Friendly staff. Room very comfortable and clean, however cobwebs from roof of room ne"

Guest rating:

8/4/2013

"beautiful decor especially stairway"

Our room was disappointing. There was no hot water from the hot tap on the basin even after running it for some time. If the bath tap was turned on hot water was available after about 3 - 5 minutes. The fridge was not switched on and the kettle had an extremely short lead making tea and coffee making difficult. There were no complimentary biscuits!! Our beds were very comfortable and both my daughter and I had a good night`s sleep. Everything was very clean. Breakfast was adequate but not very exciting. The toasters took ages to toast one slice of bread.

Guest rating:

7/4/2013

"Marvellous Concierge. Lovely atmosphere great part of London, Easy access to main tourist sites"

Single room rather small but very comfortable with good bathroom. Twin room had two double beds. Large room

Guest rating:

6/4/2013

"-"

A great hotel in a fantastic location.Service was excellent. Rooms were great. We didn`t have the best view (overlooking xxxxx sq gdns) but considering we Spent most of our time out it didn`t matter, and we had picked this hotel as a Hidden Gem Hotel, so got great room ratesLocation was key. British museum was a 5 min walk, underground next door, Brunswick centre where there are someGreat restaurants and shops 2 mins away.Would stay here again.

Guest rating:

5/4/2013

"Smart, clean and fresh"

Room was cold but they were happy to provide an extra heater. Lovely hotel, would stay again.

Guest rating:

5/4/2013

"Hotel xxxxx Fantastic"

Perfect Hotel, loved the room the great staff, fast check in, location good, would recommend

Guest rating:

2/4/2013

"-"

We stopped over the Easter Weekend the Hotel has lots of character is clean and well presented. The rooms are modern and very clean and the staff were all very helpfull and friendly. We would recommend this hotel to anyone.

Guest rating:

1/4/2013

"-"

cooked breakfast was lovely thank you

Guest rating:

1/4/2013

"excellent service"

Guest rating:

28/3/2013

"A short and pleasant stay."

It was easy to get there, booking process was simple, room was nice with number of facilities, good quality breakfast and well mannered, respectful staff.

Guest rating:

24/3/2013

"Fantastic period features and good central location, adjacent to tube and close to mainline stations"

Overall good value if you can get a `deal`. Can be noisy if your room is at the back of the hotel overlooking Herbrand Street, but this is central London and the city never sleeps!

Guest rating:

23/3/2013

"Grand, beautiful and old hotel"

Very pleasant stay, nice polite and freindly staff. Clean spacious room, had a good nights sleep. Convenient for Covent Gardens etc.

Guest rating:

17/3/2013

"Good"

Guest rating:

17/3/2013

"Great Hotel"

Had a wonderful 2 night stay, great service, lovely room and for the middle of London superb value!

Guest rating:

11/3/2013

"Disappointed to be charged 15 pounds for Internet service for 24 hours and another 5 pounds for one "

Good location

Guest rating:

10/3/2013

"Excellent Hotel "

Excellent hotel cannot fault the stay. The room was small but well equipt with everything that you required and spotless. The staff were helpful and friendly. We paid extra for breakfast and was not disappointed, plenty to choose from, it was hot and fresh. This is a grand old hotel and will definitely be booking again.

Guest rating:

10/3/2013

"excellent and good value"

Great to spend a comfortable night in a convenient hotel that`s part of the history of London at such a reasonable price. Recommend it,but get breakfast elsewhere.

Guest rating:

10/3/2013

"-"

Superior twin room was lovely , we were complimentary upgraded. The staff : reception, bar , concierge were all courteous and very helpful.

Guest rating:

9/3/2013

"Good but...."

Early morning (6am) noise at the back of the hotel. Mattress was awful and bed creaked every time we moved however good value for money and the room was very nicely decorated and very clean. Personally I would have preferred to sacrifice the bath giving a smaller bathroom allowing for a proper size double bed.

Guest rating:

7/3/2013

"-"

Very nice hotel with very friendly staff. Excellent location. The single rooms are very small and dark, however.

Guest rating:

4/3/2013

"Good location for a show"

Having only stayed 1 night we found room very comfortable & clean the Hotel is a beautiful building inside & out & in a good location for a show & covent garden, but we were very dissapointed in the Afternoon Tea which I had booked over the phone the previous week & no one had any record of our booking. A very helpful member of staff did eventually sort us a table but in all honesty for the price we paid £49 for the 2 of us it was very poor & would not reccomend it .overall our night at Hotel xxxxx was good.

Guest rating:

3/3/2013

"Great location-right beside tube station but in easy walking distance of theatres and covent garden"

Guest rating:

3/3/2013

"-"

What a beautiful hotel, full of character and very lavish, staff were very helpful and very pleasant, even though it was very busy when we checked in the staff dealt with everyone quickly and curtiously. Our room was a double on the 4th floor, which was small buy very well kitted out and had everything that we needed, the only down side with the room was that it was at the back of the hotel and we could hear the air conditioning units coming on and going off from the outside.Both my husband and i would not recommend the breakfast as at £12 pp, the food on the hot buffet was cold.The location is excellent as it is only a minutes walk from xxxxx Square tube station, and easily accessible to theatre land which was the purpose for our stay to see the wonderful Jersey BoysWe would both recommend this hotel but not the breakfast, and will book to stay again

Guest rating:

3/3/2013

"Great location"

We stayed at the xxxxx for 2 nights. The customer service is very efficient and check in/out was fast. We stayed in a standard double room. The room was a decent size although we faced the inside area which has all the power generators etc so it was a bit noisy. The bathroom was really big. Only downside is the size of the bed in the double room - the rooms are easily big enough to take bigger beds and it was a bit cozy in a small double...but a minor issue and we were happy with our choice.

Guest rating:

27/2/2013

"Nice bathroom, good breakfast but very noisy internal room "

given internal room with windows that had frosted glass - noisy all night from what I assume was air conditioning unitsnice bathroom

Guest rating:

27/2/2013

"Not really 4 stars"

Cold room, lighting awful could not undo the ceiling without all,

Guest rating:

26/2/2013

"Great Location Very easy to find and tube just around corner!"

The staff were very accomodating on our arrival, our rooms were clean modern and very comfortable, excellent for a short stay. The only negative is it would have been lovely if the fire in the bar had been lit (it was a very cold weekend).

Guest rating:

26/2/2013

"-"

Not offered help with baggage only to encounter some steps part way along corridor to room! When leaving no offer of help to load waiting taxi from staff at door. Room fine.

Guest rating:

25/2/2013

"Beautiful hotel.great location!"

We were in London for two nights and wanted to get as much in as possible. Hotels location was excellent! within walking distance to Covent Garden,Leiceter Square and Buckingham Palace! 2 stops on the tube as well! Room was lovely with views over the square anda great Victorian bath on legs! Fabulous weekend!

Guest rating:

25/2/2013

"TV had no signal...I found that the coax cable was disconnected. "

Good first impressions with concierge and staff on reception! We loved the dated grandeur of the marble staircase. and general design. Windows in our Room (119) at rear of hotel had not been cleaned for months. The heating system ( warm air fan ) was noisy. Breakfast was ok not anything more than standard.

Guest rating:

25/2/2013

"worth the price"

service was everything that we expected from a 4* hotel

Guest rating:

25/2/2013

"Very good value for money and good service"

noise of the heating kept me awake

Guest rating:

24/2/2013

"-"

Booked russlle hotel foo my son and his wife they are very pleased with everything on offer at hotel would book again Thank you Mr A chean

Guest rating:

21/2/2013

"Tiny bathroom and poor breakfast"

The bathroom was so small that the sink as squashed between the bath and wall and it had a large towel rail in front of that. The gap was so small that my god-daughter burnt herself on the towel rail.For £19 per breakfast, I really expected my food to be freshly cooked, instead it was a buffet, it was cold, the hotel water ran out, the bread and eggs ran out and they didn`t have enough tables for customers so we ended up in the lounge eating off low tables.On the plus side it was very clean.