Guest rating:

7/2/2012

"-"

The hotel was excellent. The staff were very helpfull and attentive. The room was clean and spacious and the staff upgraded our room as it was my girlfriends birthday. Also the duty manager on finding out about the birthday left a cake in the room. Lovely suprise, and shows attention to detail that would make me specifically look for this chain of hotels in the future. Great views of the london skyscrape from our room on the 9th floor.

Guest rating:

17/1/2012

"Room a little small"

Guest rating:

6/1/2012

"Great location, lovely modern hotel"

Guest rating:

2/1/2012

"Great hotel"

We enjoyed stay and found the staff very friendly and helpfull. Will definately be back

Guest rating:

28/12/2011

"Nothing too much trouble, very friendly"

Guest rating:

21/12/2011

"Excellent hotel"

Very friendly and helpful staff, very clean room and good facilities.

Guest rating:

5/12/2011

"excellent stay will defo stay there again"

Don`t be put off by the garage outside. The hotel and staff are all excellent. Worth 5* not the 4 it has.

Guest rating:

4/12/2011

"-"

We stayed here as it was convenient for a visit to the Albert Hall, we walked there in about 30 mins. The room was small but clean & comfortable with a 5 foot double bed. We loved the large walk-in shower. We didn`t use the restaurant but all the staff we came into contact with were very pleasant & helpful. We would stay here again.

Guest rating:

4/11/2011

"A lovely hotel in a perfect location. "

We had a lovely time at the hotel. The staff were very friendly and helpful. The rooms were lovely and the views of Hyde Park were amazing. We will visit the hotel again. No question.

Guest rating:

25/10/2011

"On arrival they didn`t have a booking for me despite being paid in full 3 months previously "

Would not use Hotel Direct again. Room was found in Hyde Park Thistle Hotel. The staff there were wonderful, especially Manager John Murphy. Hotel was spotless and food was excellent. Would certainly stay at The Thistle Hyde Park again and again.

Guest rating:

10/10/2011

"Comfy, clean and to a high standard"

Guest rating:

5/10/2011

"We had a lovely stay and the staff are friendly."

Guest rating:

26/9/2011

"-"

Standard room maybe slightly small, excellent bathroom, overall excellent.

Guest rating:

14/9/2011

"-"

lovely hotel. excellent location and the staff were very friendly and very helpful.

Guest rating:

17/8/2011

"-"

Well appointed rooms, clean. Helpful, pleasant staff. Breakfast good but cooked English - average. All staff in hotel were pleasant, helpful and efficient.

Guest rating:

19/7/2011

"Great hotel with excellent service in a very convenient location"

I chose this hotel because I wanted to be near Hyde Park for an event I was attending. The staff were all first class and the facilities were excellent. We had lovely food at the brasserie and breakfast was a treat with much to choose from and super service from the staff.The hotel is very close to Queensway tube station and it`s possible to get to many tourist places very easily indeed. Also handy if you are attending anything at the Albert Hall, which is a short walk across the park.I will definitely use this hotel again.

Guest rating:

27/6/2011

"On arrival at midday we were able to book into our room immediately which was excellent"

The staff were all courteous and helpful at all times. On departure we were able to leaves our bags so that we could enjoy our day, most efficient

Guest rating:

30/5/2011

"Hmm"

The hotel is ok. The room was quite small as was the bathroom. I noticed very small fleas or dust mites in the room but more on the bathroom (4-5) crawling around on the tiles near the sink and in the room on the cabinet where the tea/coffee is kept. The air conditioning was quite noisy and when switched off the room became very hot very quickly. On the plus side the room had large mirrors and 8 plug points if u plan to use a lot of electricals!

Guest rating:

19/5/2011

"Room (304) was very hot and air conditioning did not appear to be working."

Staff were very friendly and helpful.

Guest rating:

2/4/2011

"room too small"

Guest rating:

28/3/2011

"noise"

The hotel was very clean & great location & staff were really nice. However ther noise in our room was unberable. All day on friday there were building works going on & we were woken up by the same noises on Saturday morning at 8 (!!!) am. This was a nasty shock as there was no way that we could get back to sleep. When complaining to the receptuon we were advised to ask for a discounted rate however no one aproached us to see if the noice has stopped or to sort the discounted rate our. That was very dissapointing. Huge compliment to the conciearge guys...extremely pleasant & helpful.

Guest rating:

26/3/2011

"Hotel overlooking Hyde Park"

stayed in a newly renovated room for a very reasonable price just across the road from Hyde Park. would definately stay again if in the area

Guest rating:

24/3/2011

"First class staff"

All i can say is that all the members of staff were friendly and very helpful, without being over bareing. Would recommend the hotel to friends and will stay there again.

Guest rating:

23/3/2011

"Tiny room"

This is supposed to be a 4 star hotel but giving a hotel a makeover doesn`t make it 4 star. Clearly a lot of money has been spent; the room and all the public areas were very smart and new-looking. Unfortunately the double room was so small they couldn`t fit a desk in it and had put in a small bar table and two chairs. These had to be moved aside to get in one side of the bed. The wardrobe was tiny, had no door (because of lack of space I think) and was right beside the bed. There was no iron. There was a cupboard under the TV marked "minibar" but there was no minibar in it. Staff were friendly although with very poor English in some cases.With a better room this would have been a cut above the unbranded 3 star hotels in Bayswater.

Guest rating:

20/2/2011

"Very Good particularly the very attentive staff in the Brasserie/Resturant."

I am always annoyed when I find that service charges are added to the account .

Guest rating:

16/2/2011

"very pleased overall"

friendly helpful staff. lovely decor but room very small

Guest rating:

14/2/2011

"Lovely refurbishment very tasteful and stylish. Lovely staff."

We really enjoyed our stay. Well situated on tube line, Clean and well refurbished. Friendly and efficient staff. We enjoyed our breakfast. No complaints. We wished we could have stayed longer!!

Guest rating:

6/2/2011

"Staff very pleasant and helpful"

Initially put in Rms 917 and 921 -the noise from the adjacent flag pole was considerable and would have kept us awake all night. We requested a move which was organised to the 6th floor which dealt with the problem The rooms however were not as pleasant and we assume are awaiting renovation. There was a used towel in the bathroom. Generally we had a good stay and the staff at reception were excellent. In the Brasserie the staff need to watch out for customers needs, eg needing more coffee.

Guest rating:

3/2/2011

"good location"

Good location and room very nice and spacious (though some are a bit small and we upgraded fpr a minimal fee)

Guest rating:

26/1/2011

"Don`t send this review email so early. It woke me up"

Guest rating:

21/1/2011

"Upgrade"

Was offered the upgrade for £20. I recieved a view of the park which was nice and they managed to push 2 single beds together which was a let down. Also the shower head dripped all night (but that wouldn`t put me off going back). I raised my point about the beds being pushed together as it made for an uncomfortable sleep and my £20 upgrade fee was refunded.

Guest rating:

20/1/2011

"Arrived late. Hugely tired and got woken at 6.23 by your incoming email which was annoying"

Guest rating:

17/1/2011

"-"

Hotel room was good and no problems. altho there were a few things that let the hotel down as a whole. During the stay there was renovations altho this wasnt much of an issue as it wasn`t very loud and stopped during the night, so not a major issue. however there was some staffing issues as we had difficulties with some staff not being able to understand english or having fragmented english, especially in the restaurant which let the hotel down as a whole. hotel concierge was very helpful though and would do anything they could to help. good hotel apart from some staffing issues

Guest rating:

24/11/2010

"Very, very disappointed. Hotel undergoing renovations and I was not told at booking. Don`t go there."

This hotel was certainly not a 4 star hotel. I booked a twin bedded room which was small and the bathroom was tiny. Though there was ? double glazing the noise of the traffic was constant all night. There was no mention of renovations and I certainly would not recommend it to anyone going to London. The reception area and the lifts were disgraceful and there was an unplesant smell on hte corridor to the bedrooms. I would suggest that the star rating be adjusted as this hotel is not 4 star.

Guest rating:

13/11/2010

"Refurbishment"

It was a pity the hotel was under refurbishment. You did the best you could but the front door was a being open on the street with no one watching it was a bit tricky. Our bathroom window needed attention and the tiles needed regrouting but it certainly wasn`t bad - just a bit tired. The bed was comfy and big. One lift was new, one was old, and one was being worked on.

Guest rating:

1/11/2010

"Give them the benefit of the doubt, because the hotel is being refurbished, but..."

Had to ask to change room because first allocated a room smelling of smoke. Second room recently refurbished & very nice, except the aircon control was jammed - ON at 16C very cold night! Queue for Sunday morning breakfast. I hope they get it sorted.

Guest rating:

20/9/2010

"Hotel ok, but expensive - expected better quality for the price paid"

Our Bathroom was grotty - sink chipped, tiles falling off side of bath and mouldy grouting. Bedroom ok, but hotel is on a noisy main road, traffic noise most of the time, good views over hyde park though. Breakfast was overpriced and not that special, will probably not return to this hotel again

Guest rating:

2/8/2010

"Good Location, Rooms not very Large"

Guest rating:

30/7/2010

"Booking dates were wrong"

No problems with room, just booking. Somewhere along the line our dates were mixed up - our booking confirmation showed correct dates but suspect human error their side, no apology at all. Very clean and comfortable. All night store next door very handy. One reception staff member smug and particularly unhelpful but other staff lovely.

Guest rating:

29/6/2010

"very clean and very helpfull staff"

My overall experience of the show and hotel was VERY good Would do it again Thank you