Contact Us - Customer Service and Travel Information

UK Customer service centre

Hotel breaks, Theatre breaks and inclusive Rail travel can be booked 24/7 from this website. See links to all our main travel services above.
Additionally, our reservation experts are available Monday to Friday, 9am to 5pm

FREE Telephone: 0800 633 8000.
Outside UK: (+44) 1872 261 100  from USA: 011 44 1872 261 100

Customer enquiries:
Hotel Direct
Bridge House
St Clement Street
United Kingdom

Alternatively, for comments and enquiries you can email:
Hotel Direct does not accept responsibility for reservation and cancellation requests made via email.

Travel Information

For passport and visa information:
If you are entering the UK and do not hold a British passport, check the entry requirements for the UK at the UK Border Control website.

If you're a British passport holder travelling overseas, check the entry requirements for the country you're visiting on the Foreign & Commonwealth Office website.

Foreign Office advice:
For the latest travel advice from the Foreign & Commonwealth Office regarding overseas travel and destinations, please refer to the Foreign Office website.

General Health information:
If you are travelling outside the UK and Ireland we advise you to seek advice on recommended vaccinations and precautions from a health professional - either a GP, a practice nurse, a pharmacist or a travel health clinic - ideally at least eight weeks before departure. Further travel health advice can be found on and

Travel Insurance:
Hotel Direct does not currently offer travel insurance but recommends that all customers have valid travel insurance in place before booking to cover the costs in the event of your termination of the contract or the cost of assistance, including repatriation, in the event of accident, illness or death.

Company Registration details:

Surest Limited
United Kingdom
Company No. 03335622

With Hotel Direct you can make your break for LESS money. It's cheaper because when you book a break, we pass on special discounts for packages from hotels and train companies as well as making the total price lower. And you'll make a break in LESS time because in one place you can book your hotel, your train plus 1000s of shows, events and attractions.