Hotel Indigo Edinburgh - Princes Street reviews

Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.

Hotel Score:

92%  based on 24 reviews

Guest rating:



A delightful hotel right on PrinceStreet. Lovely dining room. Interesting decor. Staff friendly and helpful. A great stay.

Guest rating:


"Cleaning "

A couple of issues. Firstly we were ushered out of the dining room at breakfast by the manager saying that we had 5 minutes to finish or go to the bar area, as the cleaners were coming in. Never in all the hotels I have stayed in have I experienced this. It was Saturday 12th at 11am. Breakfast was served between 7 and 11. The second issue was the same day?.at around 9am a man knocked on our door (I had forgotten to leave the ?do not disturb ? sign outside. He said he would come back later. When we returned the basin hadn`t been cleaned, hoovering wasn`t carried out and the bed barely made. Even the milk stains were still on the tray. We mentioned this to the Operations Manager?his excuse was the sign was out. It wasn`t when we went out, otherwise he wouldn`t have entered the room at all. It is pure laziness. We paid nearly two and a half thousand for a four day break. We expected a little more.

Guest rating:


"Special Occasion "

We were celebrating my 65th birthday and our Silver Wedding Anniversary. The hotel upgraded us to a lovely room with a city view.A large room with the comfiest bed,everything was super clean .The staff went the extra mile to give us the best memorable stay .Thank you 128515;

Guest rating:


"Prefer a hotel with a lobby on ground floor and bar options ( people watching)."

Guest rating:


"Great three night stay at the Hotel Indigo Edinburgh Princes Street"

Friendly staff and the room adequate and clean. Lots of breakfast options - continental and traditional breakfast dishes to choose from. Had two evening meals which were excellent and reasonably priced. Highly recommended.

Guest rating:



Nice clean room, very comfortable bed, huge bathroom and breakfast perfect

Guest rating:


"Good location. Helpful staff."

Located right by the main train station and an easy walk to most places of interest. The room was nice but could have done with more storage. No drawers or shelves so had to leave a lot in our cases.

Guest rating:


"Excellent throughout could not fault anything we had a fabulous stay "

Guest rating:



spent llttle time in the hotel, but room was clean and serviced too a high standard, staff were helpful and pleasant.

Guest rating:


"Great position A little poor onb the Food side"

Probably will use again

Guest rating:


"Perfect location to explore Edinburgh"

Rooms very clean & comfortable. Hotel very close to Waverley Station & St Andrew`s Square for team stop. Many good restaurants within walking distance as well as portrait gallery & museum, Hearty breakfast included which sets you up well for the day`s activities. Would certainly stay here again on a future visit to the city!

Guest rating:


"good service"

good breakfast. friendly staff

Guest rating:


"Good service and excellent location"

Arriving by rail it was just across the road . Reception very good , helpful . Food very good too , although they seemed a bit short staffed for breakfasts . Would definitely use again .

Guest rating:



we would like to say how much we enjoyed staying with you, the rooms were great, service excellent and staff so friendly and helpful

Guest rating:


"Exceptional hotel "

Booked the hotel as a surprise 60th birthday trip for my wife. The staff were really friendly and helpful.Thoroughly enjoyed the whole trip and can`t wait to return to Edinburgh

Guest rating:


"Great long weekend break"

Great room with a good view over Princes street. Breakfast was amazing. Thank you

Guest rating:


"Whilst hotel is in a good position for visiting Edinburgh would not stay there again."

Room was small and had limited storage as no drawer and wardrobe very small. Had problems with toilet flush system. Staff were efficient and helpful although we were surprised to have to book a seat in the bar so went elsewhere.. Bathroom door did not close properly

Guest rating:


"Staff were excellent. They could not have been more helpful and professional."

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Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.

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