Chelsea Cloisters

Guest rating:

12/5/2019

"Does not match the pictures shown before booking. Very very poor accommodation very dirty worn ."

This was my daughters 16th birthday treat, our initial opinion was very good ,the lobby looked exactly as we had seen. On leaving the lift this opinion soon changed. The carpets in the hallways were dirty , fraying and lifting. The walls were dirty and the skirting boards chipped .there was an awful musty smell. On entering our room we soon realised this was not the room we chose from your advertising. The wooded flooring had Chips and holes in it. The kitchen smelt of chip fat which lingered in the whole room. The work tops were chipped and burnt. The cupboard doors were chipped and dirty. The lounge curtains were broken and didn`t close properly. The plug socket by the sofa bed was broken. The windows were dirty and old. The bedroom furniture was chipped.i stripped the bedding before leaving and was shocked to find a stain on the duvet which was crusty . There was cigarette burns in the sofa. The window sills were chipped and flaking. The noise from out side was atrocious!!

Guest rating:

19/2/2019

"-"

Kept awake until 2am because of noise through the bedroom wall. Sounded like chairs scraping etc, maybe construction work?

Guest rating:

24/1/2019

"Fantastic location but cramped scruffy rooms"

Good service but rooms were cramped tired looking and full of silverfish and other bugs. No tea or coffee provided.

Guest rating:

14/1/2019

"Really helpful caring staff"

The staff were lovely. The room we were allocated to originally was somewhat unfinished in the current renovation process. After speaking to the staff, we were sorted instantly and graciously. Overall, a lovely experience.

Guest rating:

30/5/2018

"Upgraded to the penthouse suite! 128077;"

Guest rating:

30/4/2018

"Amazing "

Had an amazing stay we got upgraded to a new studio which was lovely would 100 % stay here again

Guest rating:

18/3/2018

"Clean and very central to large visitor attractions"

Being greeted by an extremely helpful and friendly doorman who helped us from our taxi into the beautiful hotel foyer it appeared to be probably the poshest hotel I had ever stayed in. Check in was quick and easy and we took the lift to the fourth floor. We walked along a narrow corridor for a fair bit before we found our apartment. Hotel rooms are currently undergoing much needed refurbishment if our 2 bedroom apartment is anything to go by. The rooms were very clean with everything we needed. One bedroom had a roomy en-suite and we also had two small bathrooms which were difficult to manouvre in and the shower in one was very small. This hotel is in an ideal location close to South Kensington Station, Science Museum and the Victoria & Albert which we visited.

Guest rating:

7/2/2018

"Welcoming, friendly hotel. Apartment was adequate for our needs and the location was excellent."

We enjoyed our three night stay and the value was excellent. We would recommend this hotel, nearby tube station was very convenient and the service received from Hotel Direct was exceptional, very smooth from booking to arriving. I would use this company again our short break was easy to arrange and we did not encounter any problems whatsoever. Definitely recommend this company

Guest rating:

2/2/2018

"Great for the price"

Guest rating:

28/1/2018

"Could be better"

For the price we paid and time spent in the apartment can`t really complain! But if as the receptionist said we had been upgraded then wouldn`t have liked to seen what we should have been in? Was clean but could do with a tart up and the view of the brick walls well what can I say. I HONESTLY BELIEVE WE WERE IN STAFF ACCOMMODATION!!!!!