Chelsea Cloisters

Guest rating:

10/9/2021

"Friendly and welcoming"

We were delighted with the apartment at Chelsea Cloisters, which was clean and comfortable with everything we required for our brief stay. We would definitely book with them again-perfect for a short break in London and situated in easy reach of a tube station and famous museums. This area of London is attractive and feels safe at night.

Guest rating:

29/2/2020

"-"

We left a day early I reported the problems we found to the manager and I will be sending photos that I took . Not happy at all .

Guest rating:

6/2/2020

"-"

Hotel room was good and comfortable but quite noisy through the night, collection of bins through the night.

Guest rating:

25/10/2019

"-"

We had a great time staying here. It was perfect. The reception staff were excellent, and very professional. Room was perfect for the time we spent in London viewing all the places we wanted to go that were just on our doorstep. Thank you. Will definitely return.

Guest rating:

17/9/2019

"-"

Worst bed ever, springs coming up to meet you. Filthy bathroom, black and green mould, rotten wood, no tea or coffee. Good location.

Guest rating:

12/5/2019

"Does not match the pictures shown before booking. Very very poor accommodation very dirty worn ."

This was my daughters 16th birthday treat, our initial opinion was very good ,the lobby looked exactly as we had seen. On leaving the lift this opinion soon changed. The carpets in the hallways were dirty , fraying and lifting. The walls were dirty and the skirting boards chipped .there was an awful musty smell. On entering our room we soon realised this was not the room we chose from your advertising. The wooded flooring had Chips and holes in it. The kitchen smelt of chip fat which lingered in the whole room. The work tops were chipped and burnt. The cupboard doors were chipped and dirty. The lounge curtains were broken and didn`t close properly. The plug socket by the sofa bed was broken. The windows were dirty and old. The bedroom furniture was chipped.i stripped the bedding before leaving and was shocked to find a stain on the duvet which was crusty . There was cigarette burns in the sofa. The window sills were chipped and flaking. The noise from out side was atrocious!!

Guest rating:

19/2/2019

"-"

Kept awake until 2am because of noise through the bedroom wall. Sounded like chairs scraping etc, maybe construction work?

Guest rating:

24/1/2019

"Fantastic location but cramped scruffy rooms"

Good service but rooms were cramped tired looking and full of silverfish and other bugs. No tea or coffee provided.

Guest rating:

14/1/2019

"Really helpful caring staff"

The staff were lovely. The room we were allocated to originally was somewhat unfinished in the current renovation process. After speaking to the staff, we were sorted instantly and graciously. Overall, a lovely experience.

Guest rating:

30/5/2018

"Upgraded to the penthouse suite! 128077;"