make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
27/10/2013
"very nice hotel"
I was surprise the hotel was excellent the staff all very friendly- from the front Desk until the restaurant...
29/9/2013
"-"
twin room unavailable on arrival.allocated room underneath air con system of hotel.had to change room
24/9/2013
"-"
The staff could not do enough for you, a fantastic service from the minute you would through the door until you checked out will stay there again
16/9/2013
"Ok hotel, central location"
The location was ok. Parking under the hotel was as advertised and we found them easily using a sat nav. The room was clean but needed airing. We had to get maintainance to fix TV which was switched off behind the unit. Shower filled up the bath and was under supplied with shower gel. View was of a wall and would have had to pay more per night to change this. Sandwiches in the bar on first evening were stale. Breakfast on the first day was not great with a lack of information on options to order from the kitchen and staff and guests squeezing past us constantly as table was sat right next to the toaster and passage to the kitchen, though a better table on day 2. Overall would probably choose another hotel for next trip
8/4/2013
"overall excellent"
check in and out was terrible wrong room and billing but the hotel apart from that i could not fault..
2/4/2013
"Excellent "
Excellent accommodation, first class service, would definitely return when next in London
2/2/2013
"Top notch hotel that made you feel special."
The staff were firendly and went out of their way to help. The place was clean, modern and catered for your every need. The inclusive breakfast was superb, with an excellent range of breakfasts from cereal to full English/continental. Whilst a 5 star rating the place was not `snobby` and made you feel at home. No hesitation to recomend to all for a good location to stay near Oxford street.
9/12/2012
"Normally better than this"
taken out the minibar in rooms, rooms service slow -I have stayed there many times are this was atypical of my usual visits
4/12/2012
"the staff at the Hyett Churchill were all fantastic nothing was too much trouble"
Upon hearing that it was our 40th wedding anniversary they upgraded our room. The Hotel was spotless food excellent especially the breakfasts, very Central would definately stay there again!
30/10/2012
"A very pleasant surprise"
After staying in many London hotels I expected the Churchill to very much similar with staff with indifferent views to customer service shabby rooms etc and I am very pleased that I was proved wrong .The staff were welcoming very friendly with very clean and comfortable roomâ??s .The food in particular breakfast also exceeded my expectations. I am a very demanding guest and would not hesitate in re booking this hotel.
17/9/2012
"Impecable, friendly service. Perhaps the best Full English Breakfast in London. We will be back."
Guillume is an excellent manager and Nan a cheerful and a delight as our waitress for our breakfasts as was Edani. Dr. Kimmel
11/9/2012
"Excellent Hotel, would stay again any time."
No bad things to report on the hotel, great clean rooms, very friendly staff, good choice and quality breakfast, great location for walking around london and very close to the tube. Will be booking to stay later in the year again. Worth the money and a 5star all round hotel.
19/1/2012
"We were upgraded to Regency club and the personal attention was excellent"
Fifth time we`ve been to the Churchill and some of the staff recognise us. We get such a warm welcome from Frances one of the waitresses Breakfasts are excellent and the service great although we didn`t fancy the dinner menu so went elsewhere.
30/12/2011
"First Rate Customer Experience"
All aspects of the stay at the Churchill were outstanding.
30/12/2011
"Luxury at a great price in the heart of the westend."
Everything about the Churchill oozed class,so easy to get to from Marlybone,and right in the heart,of the west-end shopping.Our King-view room was excellent,and our extra bed was no problem for the staff to deliver and make-up.Breakfast was excellent with a great choice from cereal,continental or full-english.The restaurant,lounge was magnificent,very relaxing and a soft pianist.We would definitly stay again.Thank you.
17/6/2011
"-"
Should have been a bottle of water in room
21/4/2011
"Perfect Location in London Westminster 1. The most hospitable and helpful staff and marvelous full E"
We have stayed at some very fine hotels. The Peninsular in Hong Kong and Beijing,The Four Seasons, The Excelsior in Florence, The Savoy in London, The Villa San Michel in Fesiole Italy and the Carillion in Paris. They were all magnificent and many years ago,but none had a more genuinely warm, friendly and helpful staff ,at every level and at every service, especially at the Cocierge, than the Hyatt Churchill at Portman Square. When returning to London this Hotel will always remain our first choice. It is perfectly locate in westminster 1 to get the best of all experiences of dining , theater, museums and the ideal feel of London with its marvelous and civil atmosphere. Dr. & Mrs. Kimmel
28/1/2011
"I would recommend this hotel. Difficult to fault any aspects."
Very welcoming and professional at all levels. Location is ideal for shoppers or for sightseeing.
27/1/2011
"-"
High quality hotel with courteous staff. Popular with Arabic businessmen and families. Hotel forgot to place the chilled champagne in the room at the appointed time and then attempted to deliver more than i hour late - which was refused (apology with free sparkling wine later). Hotel probably more suited to business people than couples on a London mid-week break.
7/1/2011
"excellent service, great rooms and good location"
1/1/2011
"Overnight Stay"
Lovely hotel 2 mins from Marble Arch. Lovely reception staff. Great breakfast. Would stay there again.
21/12/2010
"Lovely hotel in a perfect position"
We booked three rooms at this hotel as we were travelling with our four daughters. Very friendly reception and the rooms were a good size with very comfy beds. Bathrooms a little small but nothing to moan about. We stayed here 17th to 19th Dec and it snowed all weekend which made it very special but because of flight cancellations the hotel couldn`t cope at breakfast and we had 20 / 30 minute waits both mornings which is not acceptable from a five star hotel. We also had a problem with the phone in our room making funny noises for a couple of hours at 3 o`clock in the morning.
10/12/2010
"Perfect for shopping"
5/12/2010
"Staffing in all areas was extremely high and very professional."
5/12/2010
"-"
Excellent in every way except the lack of heating in the bathroom!! chilly to say the least!
1/11/2010
"Long queue for breakfast on Sunday morning "
breakfast disorganised
23/10/2010
"-"
We were dissapointed,as we have stayed there many times before. The room was smaller than usual and the carpet was quite dirty. Hopefully they are going to refresh the rooms soon!!
30/3/2010
"-"
The bottle of champagne and chocatles sent for my birthday was a generous and thoughtful gesture from your hotel. The service we received was excellent, the facilities were superb, and your accomodating a late departure was very much appreciated. We will stay in your hotel for all our future trips to London.
23/2/2010
"Nice room, very clean, good food, friendly staff"
17/2/2010
"Very Disorganised"
Good location, very clean & tidy, helpful staff (only if you tip them). Morning is a nightmare - had to wait for around 15 mins to be seated for breakfast then had to wait a further 30 mins for a coffee. Our stay was inclusive of Breakfast but still they gave us a bill every morning for £92.00 (4 guests). The rooms were very clean and spacious with comfortable beds.We had communication problems regarding the car park - origionaly we were told it would be £30.00 per day - when we arrived the door man said it would cost £5.00 per hour!!! needless to say we parked elsewhere. I would stay there again as the location was great for us - just off Oxford Street but without the Breakfast option.
31/1/2010
"-"
Loved it. Nice room. Very friendly staff. Great location.
15/1/2010
"The Hotel lived up to its billing very good and great location for sight seeing"
Italian Restaurant was terrible and very un-child friendly food poor and price exorbitant
13/1/2010
"-"
wonderful hotel and staff are excellent always ready to help. we will definitely recommend and stay at hotel again.
13/1/2010
"great hotel, lovely staff excellent position in london"
2nd time of staying at the churchill. no complaints at all.
12/1/2010
"-"
Enjoyed the hotel, facilites were good. Breakfast was not excellent it was just OK. When I paid upgrade for a view expected a view of the park, did not expect view of Marylebone Police Station. Other than that the hotel was excellent.
9/1/2010
"Excellent!"
Excellent service. Good size room. Will definitely refer it to my friends.
9/1/2010
"Check in proved difficult"
8/1/2010
"lovely hotel and staff"
We had a great visit with spacious twin room. We unexpectedly traveled with young baby and there was lots of room for cot, pram and all the baby paraphernalia. Room was quiet with little outside noise. Location just off Oxford street was central and yet quiet, perfect for us.
8/1/2010
"Nice stay in the end!"
We booked to stay for the New Year in a non-smoking room. When we arrived we were told that the hotel was very busy and would we mind going into a smoking room! We said that we would have a look, the room seemed ok as they had upgraded us apparently so we had a better view! After about 10 minutes though in the room our eyes were streaming, house keeping turned up to put an air fresheners in the room, after 5 squirts of Fabreeze they dis-apeared and we decided to move! The hotel moved us to a smaller room with apparently the same size bed, more a double than a King that was in the previous room. We then went out for a meal, the next morning no hot water, apparently the heat exchanger had broken a few days earlier and they were in the process of repairing it! We had to resort to boiling the kettle for hot water, not what you expect from a hotel of this standard! The water was fixed later that day however and the rest of the stay was problem free.
7/1/2010
"-"
Delightful and professional staff, very well maintained in terms of cleaniness. Location good to access all the sights. The only down side was that they had a hot water problem which resulted in cold baths or showers. The manager did keep you in the know and was apologetic. In stating this would recommend the hotel fully believing that this was a one off problem that would not normally occur.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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