Barcelona Universal reviews

Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.

Hotel Score:

93%  based on 136 reviews

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Guest rating:

5/2/2008

"please can you send me a receipt for our books please"

great hotel, great location good service...we will return!!

Guest rating:

31/12/2007

"Very Dissappointing"

Very disappointed with the hotel, due to various factors. When looking at the pictures on the internet hotel looked a fair size but really was quite small,looked contemporary but iactually was quite bland, the room was very small, in fact ,smaller than our bedroom at home and found that there was nowhere where we could sit and relax with a drink, as the bar area was within the immediate reception area. The hotel was very clean however, the cleaners in the morning managed to wake us every day with the noise they made. The hotel was very well situated for public transport, but we felt this was the only benefit of the hotel. On our next visit will be looking for a better alternative

Guest rating:

29/10/2007

"good location"

nice rooms nice hotel but you will not get much sleep,to much noise from the staff waking you up at five in the morning. good location for the ramblas and good for the metro to get around barcelona.

Guest rating:

25/10/2007

"Good location max 10min walk to La Rambla. High Standard , service very good. "

My only critism was breakfast could be improved. Choice was limited compared to similar hotels I have stayed in and hot food was not particularly hot.

Guest rating:

24/10/2007

"-"

Good location. Helpful staff. On a busy road so front rooms are a bit noisy. Nice selection at breakfast.

Guest rating:

17/10/2007

"My husband and I had a most comfortable stay at Barcelona Universal. The room was clean,quiet with "

ample storage.The hotel is close to the metro line and therefore makes it easy for sight seeing.

Guest rating:

11/10/2007

"clean, efficient, central"

Room and en suite comfortable and clean, satellite television only one English language channel, breakfast good, checkout at 5 am good with taxi ordered and wake up call made on time, splashpool, solarium and gym on roof terrace clean and pleasant.

Guest rating:

9/10/2007

"More upmarket hotel"

Firstly let me say, I`ve stayed in quite a few hotels, from flee pits to £200 per night hotels. I`m not trying to sound like the globe trotting business man, just that I stay in hotels more than a couple of times a year when on holiday. I found the hotel to be efficient, well run, clean and comfortable. having said that I didn`t eat in the restaurant, apart from breakfast and I didn`t use the bar. Our room had a, a mini bar, telephone, digital safe, firm comfortable beds, a very nice bathroom with a really good shower and the furnishings were of good standard not tired looking at all. All the lifts worked, which is just as well because we were on the 8th floor. On the 10th floor is a small gym with about 6 exercise bikes and about 4 walking/ski exercise thingies. There is also a small pool and a small area to sit at tables or lie on a sun lounger. Breakfast was better than expected with some hot food, (scrambled eggs and bacon), as well as the more usual continental breakfast.

Guest rating:

30/9/2007

"Friendly helpful receptionist"

Good location, 10 minute walk to Las Rambles, Metro outside for easy access to sights. Disappointed with pool on roof, what you see in picture is it, a very good angle used by photographer you can practually touch each side when stood in the middle and only half full when we got there, also had booked a double room but got a twin which was a bit disappointing, breakfast ok, good choices, but having said all that room clean, nice bath/shower plenty of hot water would use hotel again.

Guest rating:

14/9/2007

"Clean & good condition hotel. Staff are very helpful and speak good English. I would stay again."

Pity there is no bar by the pool. A bit noisy on first floor from road and restaurant.

Guest rating:

12/9/2007

"Don`t order the room service food though!"

Guest rating:

7/9/2007

"Central for all Barcelona Sites"

Hotel walking distance from Ramblas, tube station outside hotel and you can get to all sites from here. Hotel pool is a splash pool and could benefit from having a bar on the roof as well. Bar area is very small and we didn`t see any customers or bar staff. The rooms were very good and the breakfast was very good for continental.

Guest rating:

5/8/2007

"Great Place to Stay"

Room and accommodation were fantastic highly recommended

Guest rating:

3/7/2007

"smart and clean hotel"

this hotel is very well situated for all the main tourist attractions, 5 mins. ramblas, 5 mins port, 10 mins. gothic quarter, the rooftop pool is small, but very comfortable decking area with sun loungers and chairs, rooms are very clean and maid comes in every day, breakfast was good , cont. style but everything you would want, never had eve. meal, would use again

Guest rating:

17/6/2007

"-"

we really enjoyed our stay at barcelona universal. Reception staff very helpful and friendly. Rooms were spacious and clean with loads or free toiletries. de3finately book again thank you

Guest rating:

10/6/2007

"We had a lovely time at your Hotel Food very good And the Evening Meal was excellenvery frendly "

Guest rating:

5/6/2007

"good, clean and central. breakfast excellent. would stay again."

Guest rating:

31/5/2007

"Good weekend break hotel, modern interior and well positioned"

The continental breakfast was excellent and the staff very helpful and friendly

Guest rating:

29/5/2007

"Great Hotel Except for the Food"

Guest rating:

7/5/2007

"Bedroom and Dining Room Service"

The room and bathroom allocated was lovely, and well maintained throughout our stay, but unfortunately positioned such that there was no natural light, and the only window, which had obscure glass, opened onto a central well, which was covered; this meant it was not possible to see sunshine (or rain), nor to get any fresh air, although the room was air conditioned. The service in the dining room at breakfast was fine first 2 mornings, but poor on third day. We were pointed to a table, which had no chairs and was partly laid. When we asked for chairs, the waiter pointed to others, which we had to lift, and we had to ask for the remaining items i.e. cups, cutlery, napkins. Otherwise, receptions staff were excellent and pleasant and we enjoyed our stay. We would, despite these disappointments, return to the hotel.

Guest rating:

4/5/2007

"i had room 102 for two nights before complaining it is a box room with no day light or fresh air."

Guest rating:

23/4/2007

"Great location, central but quiet, good service and excellent breakfast"

Guest rating:

23/4/2007

"Excellent hotel, great value for money"

Excellent hotel and great value for money. The location is abit off the beaten track with a real problem with pick pockets, however, as long as you use your common sense you should have a great time. Strongly recommend.

Guest rating:

16/4/2007

"Overal Good"

Found the staff very helpful, breakfast was good and contained the normal buffet bits. The location is fine, right next to a metro station and within walking distance of the Las Ramblas

Guest rating:

6/4/2007

"Modern, convenient, excellent facilities. Couldn`t fault it."

Guest rating:

2/4/2007

"Barcelona Universal"

Guest rating:

28/3/2007

"-"

The hotel is nicely presented and very clean with a modern feel to it. The staff are responsive and helpful to requests, although not the smiliest or openly freindliest of people. The hotel is approx 10 minute walk to la ramblas, so fairly well located. The breakfast is basic and lots of choice given, not always to a high standard. The only downside to the hotel on our visit was that we did not have a window in the room ( well.. a window that opened to look at other walls!) however, i did see that other rooms had windows, so should make sure you request this!. Generally a positive experience and pleasant stay.

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Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.

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