make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
23/12/2010
"easy efficient and well presented"
15/12/2010
"Very modern with excellent spacious high quality rooms. Sevice excellent. Excellent value. "
8/12/2010
"Park Plaza, Westminster - Excellent. Highly recommended"
This hotel comes highly recommended. The rooms were a good size, and the whole hotel is very clean with all the amenitites you could need. Above all the staff were friendly and helpful a d made our stay very comfortable.
30/11/2010
"This hotel knows its business! It`s big, slick, great staff, with spacious and well designed rooms."
We stayed one night when it was really difficult to get away from work. This place made it a proper break for us. Not having stayed before I couldn`t comment on the internal rooms, but would say it is definitely worth paying a little extra to get a room with outside view. Ours was on the Westminster station side but was still spectacular. The breakfast is a little pricey but you pay the same for room service so have it up there! Great rooms with a lot of space for your money. Our only criticism would be the incredibly squashy pillows, nice but not enough of them.
30/11/2010
"Great hotel, friendly staff, enjoyed our stay."
29/11/2010
"-"
Location of hotel is brillant, being close to station and South Bank. The bedroom size, decor and cleanliness of room were excellent! However, was on second floor and was kept awake by live music! Also, pillow was far too soft! Had a poor nights sleep! The check in was slow and was asked to pay again! I had my confirmation receipt, showing I`d paid! Would return, but would choose a different floor!
29/11/2010
"was a bit disappointed room wasnt ready when we arrived and we arrived at about 6pm "
i thought the hotel was over rated definitely shouldnt be 4star room wasnt ready when we arrived even though it was 6pm the bed linen and pillows were flat and uncomfortable hotel was very clean and they did sort room eventually why cant a hotel room be sorted for arrival if they know there is a triple room booked surely it should be ready for 3 hotel bar was expensive
16/11/2010
"Very disappointed with the room on arrival. Inside room. looking out at a wall. Had to change."
16/11/2010
"Great location"
15/11/2010
"nice staff"
booking in very smooth although very busy, only problem was someone came into the room at 8-50 despite sign on door saying we were still in
14/11/2010
"Could not find a thing wrong with the hotel VERY good stay"
14/11/2010
"Lovely hotel in a great location"
I chose this hotel as it was a studio rather than just a room. Our party was made up of 2 adults and 2 children. The studio was lovely with flat screen TVs in both the living area and the bedroom area. When we arrived the bed settee was made up in the living area for the children and they loved it. We only stayed one night so didn`t make use of any of the facilities. The staff we found to be very helpful. Would definitely stay again.
7/11/2010
"The hotel was fantastic - very modern and clean.The staff on arrival were very welcoming and helpful"
Unfortunately, we had to go downstairs in the ballroom for breakfast due to too may guests. I feel that we didn`t get the same level of service we would have if we`d been in the dining room (e.g. no hot water facility to make a herbal tea, long queue for toaster). When you are paying £21 for breakfast, it`s not really good enough. Apart from that, it was a very pleasant stay.
5/11/2010
"modern and well placed"
26/10/2010
"location was fantastic- pool and sauna amazing for a hotel on such a site"
pool staff members friendly and helpful room cold at night and duvet on fold down sofa quite thin- kids were cold. not very much milk for in-room drinks lighting not excellent no kids TV but we could get SKY sports- would rather have a choice kids TV saves lives... really! view fairly sad for that price would look elsewhere another time
12/10/2010
"Very comfortable."
Perfectly situated for many of the major sights. Friendly staff, particularly noticeable in such a large establishment.
11/10/2010
"our 2nd time here, we love it. modern contemporary hotel, lovely pool and gym."
11/10/2010
"reeption staff rude and not helpfull would recommend them going on a custermor service course"
hotel lovely but staff at reception rude and not helpfull ,lost our booking and then tried to charge us again ,eventually they got us a room only to find it was a twin not a double when we complained they replied they had run out of doubles ?
11/10/2010
"Excelent facilities & superb staff"
This hotel is a fantastic location for sight seeing and the west est end.The hotel is modern stylish and clean. The staff were all first class. Didn`t eat at the hotel as prices very high and £21 for breakfast just to much.
10/10/2010
"Very modern and clean hotel, sadly only had one night but would love to book a longer stay"
3/10/2010
"-"
The only disappointing detail was the fact that the view from our window was poor. The hotel was fabulous and the staff were friendly and helpful. Will definitely come back.
3/10/2010
"amazing modern and funky, a must for every one who appreciates modern living."
excellent location and setting. Has that wow factor due to the amazing exterior and interior design of the hotel and rooms themselves. Will make it a regular visit even better than the HILTON chain of hotels.
3/10/2010
"-"
Great location for visiting local sites of London - booked superior room which was nice and spacious, hotel staff very friendly and helpful especially as the weather was dreaful so the offer of umbrellas etc was much appreciated. Dining in hotel was expensive but lots of reasonable restaurants/cafes nearby, the hotel was happy to advise us where to go so no problem asking. Spa facilities were very good. All in all a very relaxing weekend in a nice modern hotel.
1/10/2010
"Great location, smart and comfortable rooms"
Overall had a very good stay, marred only by a few minor issues: long queue for check-in (Saturday lunchtime so understandably busy), then reservation could not be found on system - had to wait even longer - and then the two rooms booked together were on different floors using separate lifts, which was rather a nuisance. But actual rooms were very good and staff helpful.
28/9/2010
"Beautiful room, really soft pillows."
27/9/2010
"London at its Best!!"
27/9/2010
"Stylish, comfortable and a great location."
The South Bank is a great starting point for much of the West End, with the advantage that you see the river everyday. The new Park Plaza is enormous, but this doesn`t detract from the comfort and convenience. Breakfast is expensive so opt for one of the many eateries next to the Royal Festival Hall instead, or take your own croissants and pop them in the microwave in your sweet little kitchenette.
24/9/2010
"Fantastic Location and Stunning Rooms"
Upon arrival the reception staff were very quick and efficient and despite being early we checked straight into our beautiful room. Even the lifts impressed us. Our stay was to celebrate my partners birthday and we would return with without shadow of a doubt!
21/9/2010
"Outstanding"
Amazing hotel, staff were helpfull, courteous and knowledgeable would highly recomend to everyone
20/9/2010
"-"
Very quiet, staff very helpful , friendly and considerate. Thank you for making our short stay so easy. We also enjoyed the lunch in the Italian restaurant on the ground floor. I would recommend it highly......hope to return soon
19/9/2010
"Classy hotel"
We were extremely pleased with the service from the reception staff and everyone at the hotel, the room was excellent and the whole hotel was amazing feel really blessed to have picked the hotel, great location as well, the in room meals were very reasonable unlike other hotels we have stayed at.
19/9/2010
"Great if coming into Waterloo"
If arriving at Waterloo it was great to leave suitcase and then head into town. Very close to Houses of Parliament - could see Big Ben from window! So very close to all that London has to offer. We walked back from Piccadilly at night. Hotel very clean and modern. Incredibly polite and courteous staff. Bar was lively and exciting. Did not eat in but plenty of places locally. A great place to stay.
19/9/2010
"Would of liked an out facing room, "
14/9/2010
"Fantastic hotel. Ideal location. Good value and very helpful staff. Grandchidren loved it - big TV`s"
11/9/2010
"Lovely"
Lovely hotel but shame breakfast could not be included. We had a studio which means the sofa is pulled out to become a double bed which was fine but we had to contact reception to get the bed linen and then make up the bed ourselves.
7/9/2010
"Great location with excellent amenities"
Loved the Executive Lounge. The Service was impecable.
31/8/2010
"Fantastic hotel, ideal location. Surprisingly large rooms!"
We booked a studio for 2 adults and 2 children and were expecting to get the usual shoebox of a London hotel room, but in fact this was more of a suite, the children had a separate room with a metal-framed fold out sofa bed that was really comfortable, and their own TV! The main bedroom was also far more spacious than many more expensive London hotels and had a 6ft-wide bed and all the usual extras. Everything was beautifully clean including the large bathroom with separate shower cubicle. Hotel facilities were excellent, especially the pool, sauna and steam room (free!). Will definitely stay here again. Thank you!!
22/8/2010
"We had a fantastic time"
Booked Studio for 2 adults and 2 kids, it was fantastic. Room was really modern, staff were pleasant and helpful.
20/8/2010
"very modern, comfortable hotel"
Excellent value on last minute booking. Breakfast a little expensive
20/8/2010
"-"
Helpfull staff, wonderfull rooms, good food..what else can you ask for? perhaps the cost was a little high Dr J Berloth
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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