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Great Cumberland Place provides 4* deluxe comfort within a prime location, ideal for business or leisure visitors to the capital. From the hotel the shopping options of Oxford St and Mayfair are within minutes walk. The W1 address means you are in the throng of West End theatres and restaurants. Hyde Park sits only a 5 minute walk away. Soho and Covent garden are also only a 25 minute walk away. More Info
Board basis:
Room Only.
Family rooms:
Up to two children under 16 can be accommodated in Family Rooms when sharing with 2 adults.
Room and hotel facilities:
All rooms and apartments at the 4* Great Cumberland Place are decorated and furnished with contemporary style and great attention to detail. . The rooms boast LCD TVs with Freeview, free Wi-Fi, air-conditioning, room safe and double-glazing. All of the modern ensuite bathrooms include walk-in power shower and complimentary toiletries. Although there is not a bar or restaurant, reception staff will be happy to make recommendations in the local area. Please Note: Room service is not provided at this property.
Hotel and location:
Great Cumberland Place provides 4* deluxe comfort within a prime location, ideal for business or leisure visitors to the capital. From the hotel the shopping options of Oxford St and Mayfair are within minutes walk. The W1 address means you are in the throng of West End theatres and restaurants. Hyde Park sits only a 5 minute walk away. Soho and Covent garden are also only a 25 minute walk away.
Getting there:
BY TUBE: The nearest tube station is Marble Arch on the Central Line. Exit Marble Arch station on the north side of Oxford Street (Exit 1). Turn right towards Marble Arch and take the first right (almost immediately adjacent to Marble Arch underground station) into Great Cumberland Place and you will reach the hotel. FROM HEATHROW (18 miles): Take the Heathrow Express train (every 15 minutes) to Paddington Station. A taxi ride from Paddington will take 10 minutes to get to the hotel. Alternatively you can catch the Heathrow Airport Bus Service that stops on Oxford Street. When you are Oxford Street you will need to turn right onto Great Cumberland Place where you will reach the hotel.
Check-in:
Check-in: 3pm Check-out: 12pm
Car Parking:
APCOA, 21 Bryanston Street - behind the hotel. Approx £48.00 for 24hrs.
Other hotel categories to consider:
W1 hotels, Hyde Park hotels, Mayfair hotels, Oxford Street hotels, Marble Arch hotels, Paddington hotels, Theatreland hotels, Central London hotels, Bayswater hotels, Regents Park hotels, Baker Street hotels, 4 star deluxe London hotels
MAP
Hotel Score:
88% based on 1513 reviews
Guest rating:
3/11/2019
"-"
The cleaning was poor otherwise all else was ok
Guest rating:
30/9/2019
"-"
Friendly staff, clean good sized rooms, excellent location for shopping in Oxford Street, maybe a little far(20 min Taxi drive) to theatre, but doable
Guest rating:
22/9/2019
"Wrong room allocation "
Hotel assigned me a room with 2 single beds in it had to move twice. Paid for breakfast and got a grab and go breakfast (was in small print after I paid) and at £15 an apple I guess I`m even and that`s never a 4*plus hotel. Rust everywhere in bathroom mould around bath. You said hotel was 1.6 mile from theatre it was 2.6 just so so disappointed and wouldn`t use again.
Guest rating:
6/2/2019
"Very helpful reception staff"
Hotel response from Hotel Administrator
8/2/2019
Dear Guest, We are delighted to hear that you had a great stay with us. We take pride in not only meeting, but exceeding your expectations and your feedback will be shared with the team to continue to motivate and inspire them to provide exceptional customer service. Thank you for being a valued guest and we hope to welcome you again whenever your travels bring you back to London. Kind regards, The Cumberland Team
Guest rating:
10/12/2018
"Adequate"
Small room, small bed, tired bathroom. Not a patch on the Charing Cross Amba
Hotel response from Hotel Administrator
31/12/2018
Dear Guest, Thank you for your online feedback. It is always disappointing to receive a negative feedback. We would like to assure you that we take all guest comments into consideration and would sincerely apologise for the shortfalls in service and standards that you received. We have reviewed your comments with the relevant Heads of Department to investigate further and rectify. We are so sorry that you did not like the bedroom allocated to you on this occasion. Due to the building being a Grade Two listed building and not a purpose built hotel we have several bedrooms and bathrooms of differing, unique shape and size. On your next stay with us please let our Reception team know if you are unhappy with your room and we will do our utmost to re-allocate you to a different bedroom to ensure that you are comfortable. We hope you will allow us another opportunity when your travels bring you back to London to provide the overall positive experience you deserve. Kind regar
Guest rating:
5/12/2018
"Very tourist orientated"
Could not have room until 1500 although we checked in at 1200hrs Because we were going out left our luggage returned at 2345hrs still no room allocation Computer / reception very slow eventually went to our room 1225!! Breakfast goood if you like cookhouse style of service!!
Hotel response from Hotel Administrator
31/12/2018
Dear Guest, Thank your feedback. Our check in time is at 15.00 however we do apologies for the long delay upon check in. We hope we will get the chance to welcome you back and show you a guest experience that you deserve. Kind regards, The Cumberland Team
Guest rating:
29/11/2018
"Not the best"
We had booked two rooms , a double and a twin . When we entered the twin this was also a double. Totally unsuitable for two eighty + year old women .Eventually housekeeping came and separated the beds . Service in the bar was awful.
Guest rating:
27/11/2018
"Good"
Good
Hotel response from Hotel Administrator
31/12/2018
Dear Guest, We really feel honoured by your kind comments and appreciate that you took the time to share them. It`s our highest mission to ensure complete guest satisfaction and memorable moments. We hope to welcoming you back soon. Kind regards, The Cumberland Team
Guest rating:
13/11/2018
"Would have been excellent but for...."
the frustratingly long wait at check in and check out....
Hotel response from Hotel Administrator
16/11/2018
Dear Guest, Thank you very much for having taken some of your precious time to share this feedback following your recent stay with us. I am absolutely thrilled to see that despite the long wait to check in and check out you did ultimately have such a wonderful experience. We hope to have the pleasure of welcoming you back in the not too distant future, and in the meantime, wish you well. Kind regards, The Cumberland Team
Guest rating:
12/11/2018
"Great"
Fabulous location,rooms clean and comfortable.Staff very pleasant and extremely helpful.This is our favourite hotel in London
Hotel response from Hotel Administrator
16/11/2018
Dear Guest, Thank you for you for giving us a top score. We are delighted that you felt welcomed from the minute you entered our majestic doors, greeted by our friendly team members. We always strive to deliver the best experience for our guests and we are pleased that you found our team members attentive and courteous. A comfortable stay ensures an enjoyable and exceptional stay. We look forward to welcoming you back to The Cumberland Hotel for another unforgettable stay in the near future. Kind regards, The Cumberland Team
Great
(12/11/2018)
Cumberland Hotel
(29/5/2018)
Outstanding customer relations from Mark Restauran...
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Cumberland Marble Arch
(15/12/2017)
Great central location, definitely worth its ratin...
(30/10/2017)
Every effort made to make the occasion special
(23/10/2017)
Sixth visit
(3/7/2017)
great location and helpful staff
(22/5/2017)
Spotlessly clean , helpful staff and ideal locatio...
(22/5/2017)
